Many thanks for the information provided on this site over the past few months.
After ordering our California Beach in July 2017 and the roller coaster of emotions that many have experienced lately, we finally had an opportunity to view our van on Friday. Unfortunately, it was presented to us with five or more body work scratches and a dent in the centre of the largest nearside panel. The dealership (Sinclair Van Centre, Cardiff) were unaware of the defects and, when made aware, sugested that the defects could be corrected before release but seemed unconcerned about our level of disappointment and that they were now offering a sub-standard product. They failed to offer any compensation for this and, in fact, wanted to charge us £300 more for the additional VED resulting from the changes in CO2 emissions. As a result we rejected the vehicle and requested the refund of our deposit (which is yet to be received). If anyone considers a high spec Indium Beach with cascavels in Cardiff, be aware that it may have been re-sprayed.
The good news is, we have been in touch with Volkswagen Centre (Lancashire) in Preston and have received, to date, excellent customer service which has resulted in us placing a deposit on one of their registered vans which was equivalent spec' to the one we ordered and significantly cheaper. Bit of a treck next weekend to pick it up but, for anyone frustrated by their dealership, check out the Das Welt used site.
Got there in the end