Sounds like you got a good service from Breeze Poole. I picked up my 'new' 2023 Ocean a month ago with only 25 delivery miles (pre-reg). 03S bellows
. I mentioned to the sales guy that it will almost certainly leak and he assured me they had sold dozens of Oceans with no leaks reported. I took the van for its first test night two days ago. Some moderate rain in the morning and yes you guessed it. Leaking on the horizontal front seam. I have photos but didn't video it. The van was bought from Colindale (North London) but from what you have experienced I think I'll contact Breeze Poole. They are about 2.5 hours from me. I thought they might give you a courtesy vehicle while they have yours. Was that offered?
We bought our 2023 Ocean from Breeze Portsmouth about 3 weeks ago; 1 owner, 2,000 miles. The salesman acknowledged at the time that some 2023 bellows had had issues, and that this would be sorted under warranty if we found it leaked.
We’ve only had one night away in it since picking it up, and after two or three hours of rain in lights winds we had water dripping. I took some photos and a 20-second video.
I emailed Breeze with the photos. The salesman called straight away to say it would be remedied, and the service department phoned next day to offer an appointment.
They offered a courtesy car, but only had them available a few weeks ahead. I took an earlier appointment and was offered a discounted rental car at £55 a day. That seemed fair to me (and I enjoyed trying the ID3 for a couple of days).
When I dropped the Cali off the lady at service desk asked if I had a video of the leak. She said if so, they could consider skipping their leak test. I emailed it to her.
She was the one who mentioned fitting an 06S before I could. The following day when I picked it up a different member of staff explained, without prompting, that that was what they’d fitted.
Of course when you spend £60k or so on a nearly-new van you want it to be perfect, but bearing in mind the trouble others have had trying to sort this problem (eg. those who’ve gone through multiple leaky bellows; the poster in Germany still trying to get dealers to acknowledge the issue) I think it’s been handled really well. Breeze have been excellent throughout.
And I’m really grateful to everyone on this forum who did the hard yards so I didn’t have to. I’d be clueless without having learned a huge amount here.
Saying all that, I’ve still got to test it!
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