My conversations with VW suggest presently they aren't even acknowledging any reports of leaking bellows.
First of all I am very lucky. I live just 6 miles from my Volkswagen Van Center. They know me well because on occasions of utter frustration I would just turn up on their doorstep and find someone to talk to. In fairness to them when (25th July) I showed them my photos of my leaking canvas they were sympathetic. They took my Cali into the workshop and performed a "hose test" and took their own photos. After a little toing and froing they agreed they would replace the canvas. On 21st August they informed (I did have to chase them) me that a new part number was available, and that they had one for me, and that they wanted to fix a date to install. I will be agreeing a date with them later today.
That’s an awful response which makes it entirely your problem, completely and utterly unacceptable. If it was a sales or service guy that told you that I hope you escalated it to the dealer’s Management and VW? It won’t happen but maybe a mass rejection is what it will take. I think most of us are still giving VW time as we are attached to our Calis but there will come a point…
In that case you can tell them you were mis-sold the vehicle as this should’ve been disclosed when it was sold to you.
Giving you the right to reject it presumably, but nothing more? Most of us don't want to reject the vehicles and I'm sure that's what this dealer is playing on, we just want the issue acknowledged and rectified so they can be used in moderate rain like every other version of Cali & bellows before it.
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I’m one of the optimistic dreamers on here (I won’t take it personally!) and I would hope that, in time VW will do something about it. I don’t think it’s unreasonable for people to share their dissatisfaction on this forum.There seems to be people on here going round, round and round, not getting anywhere!
Has it not registered yet? VW are not going to do anything! Unless you are one of the very very optimistic dreamers on here!
Yes they are great vehicles and who wouldn’t want to keep it! If it was dry inside!
As previously mentioned on my earlier threads, where people got personal, so they shut it down
The way forward is to reject the vehicle. The dealers are told what to do, they have no say other than reporting info to Vw!
Eg:
We have a customer complaining about their leaking below!
Vw response:
Our bellows don’t leak, but they are only shower proof, put the roof down in the rain, get a cover, keep the customer happy and replace the bellow with another leaking bellow?
Reject your ordered vehicle or return you vehicle, if everyone did this rather than going round, round round etc, there will be a far higher percentage chance that VW will do something!
Other wise stop assuming and winging! If you want to keep the wet vehicle, do so, just don’t keep complying that VW are not doing anything! Why should they? People are keeping and still buying them????
Yes I think you’re spot on. Clearly customers are happy if they’re willing to keep their vehicles, so no issue. Why would VW spend money on an issue their customers seem satisfied with? Doesn’t make sense at all.Yes everyone is entitled to express their opinion and dissatisfaction!
However I thought the purpose of this thread was to try and help and move forward! Not go round round round etc etc
I thought of taking the option you took?
But if everyone followed this path nothing will be done? That was my point and logic!
Yours is a personal choice, but doesn’t help solving the issue?
Do something that helps others and makes a difference!
Actions speak louder than words!
Enjoy your Cali they are great versatile vehicles
And then raise a bigger stink with the dealer and VW Headquarters if the replacement does not live up to expectations.
www.simmons-simmons.com
What would you like me to do to help others?Yes everyone is entitled to express their opinion and dissatisfaction!
However I thought the purpose of this thread was to try and help and move forward! Not go round round round etc etc
I thought of taking the option you took?
But if everyone followed this path nothing will be done? That was my point and logic!
Yours is a personal choice, but doesn’t help solving the issue?
Do something that helps others and makes a difference!
Actions speak louder than words!
Enjoy your Cali they are great versatile vehicles
Sounds like the broken record emanating from Cardiff.
, I’m just saying if anyone is happy keeping a leaking vehicle , it won’t show vw how big the problem is.
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