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New T6.1 order delays

Daytona1977

Daytona1977

VIP Member
Messages
62
Location
Lancaster
Vehicle
T6.1 Ocean 199 4Motion
You don't have to tell me!!!! I think we've all been driven mad by at least one stage of the process. I thought at the time waiting to go to status 20 was the worse. Breezed through the build in less than 2 weeks....then spent nearly 5 weeks stuck at status 38 waiting for a ship?! That really drove me nuts. It's the only time I started sending disgruntled emails to Autoebid/the dealership and complained on VW chat. I'm sure there are others who would say their 8+ week build was far worse?
I can totally sympathise with you. However, I’ve been trying to put the whole process out of my mind as it’s not going to happen any quicker. Realistically if it’s being built WC 17th May, I can’t see it being with us till July to be honest.
 
S

SarahW82

Messages
11
Location
London
Vehicle
T6.1 Ocean 199
Totally agree. For the amount of money we’re spending I think they could be more communicative. It can’t be hard to automate an email when the codes change eg build week confirmed.
I’m fact, I said that on the chat and it got back to our dealer who now has the hump with us because we “complained”.
So, in theory you should be arriving around beginning of June. Once you go to status 20 confirmed it will not change - However, for reference, mine was build week 10 (March 8th) and arrived at Grimsby....yesterday!?!?! 7 weeks later. Ordered 17th Sept, accepted at factory 5th October.
So, in theory you should be arriving around beginning of June. Once you go to status 20 confirmed it will not change - However, for reference, mine was build week 10 (March 8th) and arrived at Grimsby....yesterday!?!?! 7 weeks later. Ordered 17th Sept, accepted at factory 5th October.
Exactly the same dates as us. Ordered sept, build started 8/3/21 and arrived at Sheerness this weekend after what was meant to be a 2 week build. Very little info available at each step. If it wasn’t for this forum I wouldn’t have know about the VW commercial chat and would have been totally in the dark!
 
L

life_in_our_ocean

VIP Member
Messages
1
Location
Barnsley
Vehicle
T6.1 Ocean 204
Sorry to hear these issues are still on going.
We ordered our cali t6.1 in September 2020 expecting delivery in Feb.
Feb rolled around and we were then given build week 21... at this point we were made aware of the engine issues as we had ordered a 199 but would be changed to a 204 due to emissions issues (good old vw!).
Anyway we were then thrilled to hear that it actually got built in March and we took delivery just over a week ago. Once the van left the factory it only took 4 weeks to reach us.
Worth the wait too!
 
J

Jandy61

VIP Member
Messages
237
Location
North
Vehicle
T6 Cali On Order
For a few different reasons we are cancelling our December order as we have be told it’s not going to be with us this year, original date was around June/July, fair enough, and given the Covid effect, I understand dates change, but we have had zero contact from dealer regarding our 69k order telling us of a further 6 month delay, I rang up asking if June Or July is still our delicious.
we will buy a used one or wait and see what becomes of the new model in a year or two.
VW will still sell the van, get it touch if you want to take our order, but it won’t be my money
 
reserves

reserves

VIP Member
Messages
1,579
Vehicle
T5 SE 140
For a few different reasons we are cancelling our December order as we have be told it’s not going to be with us this year, original date was around June/July, fair enough, and given the Covid effect, I understand dates change, but we have had zero contact from dealer regarding our 69k order telling us of a further 6 month delay, I rang up asking if June Or July is still our delicious.
we will buy a used one or wait and see what becomes of the new model in a year or two.
VW will still sell the van, get it touch if you want to take our order, but it won’t be my money

Sorry to hear that, super disappointing, especially the lack of communication.

I’d be interested in potentially chatting about your order, not sure how to get it touch, but will send you a private message.
 
J

Jandy61

VIP Member
Messages
237
Location
North
Vehicle
T6 Cali On Order
It’s a ocean 4 motion
Ascot grey
Removable towbar
Upgraded seats part leather
All season tyres on 17 inch alloys

Wood floor effect
Chrome pack
Larger fuel tank
4 keys and mud flaps
Heated windscreen

Sorry about my poorly written message, should proof read my text
 
reserves

reserves

VIP Member
Messages
1,579
Vehicle
T5 SE 140
It’s a ocean 4 motion
Ascot grey
Removable towbar
Upgraded seats part leather
All season tyres on 17 inch alloys

Wood floor effect
Chrome pack
Larger fuel tank
4 keys and mud flaps
Heated windscreen

Sorry about my poorly written message, should proof read my text

Looks good. Not sure how to get in touch with you as I can’t PM you as you’re not signed up I don’t think.
 
J

Jandy61

VIP Member
Messages
237
Location
North
Vehicle
T6 Cali On Order
I’ll sign up tonight, as it’s something I should have done a while ago to support the forum, hopefully we can make contact tomorrow onwards
 
Dean Kennett

Dean Kennett

Ordered 204 4M PS in S/Blue on 04.11.20
Lifetime VIP Member
Messages
43
Location
Worthing, West Sussex
Vehicle
T6.1 Ocean 204 4 motion
For a few different reasons we are cancelling our December order as we have be told it’s not going to be with us this year, original date was around June/July, fair enough, and given the Covid effect, I understand dates change, but we have had zero contact from dealer regarding our 69k order telling us of a further 6 month delay, I rang up asking if June Or July is still our delicious.
we will buy a used one or wait and see what becomes of the new model in a year or two.
VW will still sell the van, get it touch if you want to take our order, but it won’t be my money
totally agree. I'm so fed up with it all and just wished someone gave a straight answer.
 
itguy

itguy

VIP Member
Messages
848
Location
Melton Mowbray, Leicestershire, UK
Vehicle
T6 Ocean 204
I have quite a lot of sympathy for VW and for any just in time manufacturing process at the moment, as the global challenge that COVID has brought to component manufacture, shipping etc is not a straight forward thing to plan for and the California is quite a bespoke product, despite being factory built.

With regard to things like towbar shortages, this could well have been caused by a factory somewhere in the world having a shutdown due to an outbreak, thus interrupting normal supply.

Add on top of this a huge increase in demand for Californias too, plus the requirement to have RDE2 engines in place and tested before supplied, it all stacks up to delays that aren't easy to predict or give exact answers to.

The Cali conversion factory in Hannover is really quite small and thus can't just ramp up conversions to increase throughput either - even if they have stock of all component parts.

We are quite relaxed about it and when it arrives it arrives. I do recognise we have had a T6 Cali before (although don't have it now) so for us there is less new to wait for, more just continuation of what we had before.
 
66tim99

66tim99

Lifetime VIP Member
Messages
1,197
Location
London
Vehicle
T6.1 Ocean 150
I have quite a lot of sympathy for VW and for any just in time manufacturing process at the moment, as the global challenge that COVID has brought to component manufacture, shipping etc is not a straight forward thing to plan for and the California is quite a bespoke product, despite being factory built.

With regard to things like towbar shortages, this could well have been caused by a factory somewhere in the world having a shutdown due to an outbreak, thus interrupting normal supply.

Add on top of this a huge increase in demand for Californias too, plus the requirement to have RDE2 engines in place and tested before supplied, it all stacks up to delays that aren't easy to predict or give exact answers to.

The Cali conversion factory in Hannover is really quite small and thus can't just ramp up conversions to increase throughput either - even if they have stock of all component parts.

We are quite relaxed about it and when it arrives it arrives. I do recognise we have had a T6 Cali before (although don't have it now) so for us there is less new to wait for, more just continuation of what we had before.
There’s a bit of welcome zen calm that I’m happy to infuse
 
J

Jandy61

VIP Member
Messages
237
Location
North
Vehicle
T6 Cali On Order
I have quite a lot of sympathy for VW and for any just in time manufacturing process at the moment, as the global challenge that COVID has brought to component manufacture, shipping etc is not a straight forward thing to plan for and the California is quite a bespoke product, despite being factory built.

With regard to things like towbar shortages, this could well have been caused by a factory somewhere in the world having a shutdown due to an outbreak, thus interrupting normal supply.

Add on top of this a huge increase in demand for Californias too, plus the requirement to have RDE2 engines in place and tested before supplied, it all stacks up to delays that aren't easy to predict or give exact answers to.

The Cali conversion factory in Hannover is really quite small and thus can't just ramp up conversions to increase throughput either - even if they have stock of all component parts.

We are quite relaxed about it and when it arrives it arrives. I do recognise we have had a T6 Cali before (although don't have it now) so for us there is less new to wait for, more just continuation of what we had before.
VW factory, yes I have sympathy for, very difficult situation, but if I hadn’t rang my dealer this week, inquiring about our July delivery, I wouldn’t have known the van will be delayed till January sometime, so a little shocked, I do wonder what the after sales/servicing would be like too, so back to the drawing board for us, luckily we are cash buyers so can go the used route if we see a van that suits us, but we aren’t that desperate for a van to accept poor service and be taken for granted
 
S

stim

Messages
4
Location
Switzerland
Vehicle
Looking to buy
VW factory, yes I have sympathy for, very difficult situation, but if I hadn’t rang my dealer this week, inquiring about our July delivery, I wouldn’t have known the van will be delayed till January sometime, so a little shocked, I do wonder what the after sales/servicing would be like too, so back to the drawing board for us, luckily we are cash buyers so can go the used route if we see a van that suits us, but we aren’t that desperate for a van to accept poor service and be taken for granted
I'm curious, they actually told you it would be delayed by 6 months? All other reports seem to just say that delivery will be "some time in the second half of the year" with no definite date or length of delay, so this would be the first info I have seen of a more defined delay. I am in a similar situation in Switzerland. No info from the dealer, however, they do not appear to actually get any info from VW and so are in the dark even more than I am (because I get info from this forum). It was interesting to hear (I think on the California Chris youtube vid) that VW are allowing cancellations without a fee, but this has not been communicated to me as an option.
 
J

Jandy61

VIP Member
Messages
237
Location
North
Vehicle
T6 Cali On Order
I'm curious, they actually told you it would be delayed by 6 months? All other reports seem to just say that delivery will be "some time in the second half of the year" with no definite date or length of delay, so this would be the first info I have seen of a more defined delay. I am in a similar situation in Switzerland. No info from the dealer, however, they do not appear to actually get any info from VW and so are in the dark even more than I am (because I get info from this forum). It was interesting to hear (I think on the California Chris youtube vid) that VW are allowing cancellations without a fee, but this has not been communicated to me as an option.
We have been very patient regarding the van, was told 6 to 7 months when we ordered, fair enough, we only contacted dealer by email once, asking if we were still able to keep the bigger fuel tank, that’s back in February, since then never contacted dealer or VW chat etc , so guessed our June build would come end of July, when I called this week I was told it will be built mid November, so guessing that would be delivery sometime in January.
I’m sure VW and the dealer network would love to pump out as many vans as possible, so I don’t
 
J

Jandy61

VIP Member
Messages
237
Location
North
Vehicle
T6 Cali On Order
...don’t blame them for the Covid delays, just wasn’t informed of another long wait
 
GrumpyGranddad

GrumpyGranddad

Lifetime VIP Member
Messages
1,902
Location
Wendover
Vehicle
T6.1 Ocean 199
Very difficult situation with component supplies at present as we all know.
I spoke to a dealer today who told me that last week he had to inform a customer that their Cali had slipped from May to June and then this week it unexpectedly arrived in the UK!
I know the dealers are getting a lot of stick but the above highlights the problems even they have in getting accurate build updates.
 
V-J

V-J

VIP Member
Messages
74
Location
Peak District
Vehicle
T5 SE 180
I have quite a lot of sympathy for VW and for any just in time manufacturing process at the moment, as the global challenge that COVID has brought to component manufacture, shipping etc is not a straight forward thing to plan for and the California is quite a bespoke product, despite being factory built.

With regard to things like towbar shortages, this could well have been caused by a factory somewhere in the world having a shutdown due to an outbreak, thus interrupting normal supply.

Add on top of this a huge increase in demand for Californias too, plus the requirement to have RDE2 engines in place and tested before supplied, it all stacks up to delays that aren't easy to predict or give exact answers to.

The Cali conversion factory in Hannover is really quite small and thus can't just ramp up conversions to increase throughput either - even if they have stock of all component parts.

We are quite relaxed about it and when it arrives it arrives. I do recognise we have had a T6 Cali before (although don't have it now) so for us there is less new to wait for, more just continuation of what we had before.
im kind of thinking like you , but i guess that still really doesnt excuse shocking communication with the very people buying its top end products , thats what piddles me off the most , total shambles and disgusting service, harsh words but here we all are not having a clue basically and finding stuff out ourselves and giving knowledge out to help others, thats surely really embarrassing for the vw company ?
 
Dodge1311

Dodge1311

Lifetime VIP Member
Messages
172
Location
Morpeth, Northumberland
Vehicle
T6.1 Ocean 204
Very difficult situation with component supplies at present as we all know.
I spoke to a dealer today who told me that last week he had to inform a customer that their Cali had slipped from May to June and then this week it unexpectedly arrived in the UK!
I know the dealers are getting a lot of stick but the above highlights the problems even they have in getting accurate build updates.
Hi,

To add to this point, i waited 8 months for mine to be ready for collection and had lots of good advice on this forum, but also got caught up in a lot of the hype and fear created by bits of stories and non specific facts that were potentially causing delays. I was one of those people that told my dealer to remove the options that were causing the delay only to find out they were not the cause of the issue, I also got caught up in the frenzy that appeared to result as a consequence of the new addblue tank driving an increased weight issue that was making the 204 4 motion problematic from a payload perspective, again it turned out to be nothing but irrational fear from me driven my snippets of information and my own paranoia and thirst for information. We then had the BREXIT duty increase trama which again had a net impact of £0 and did not meaningfully impact anything.

In the end i have exactly the van i wanted with all the options i asked for, yes it was later than i was promised when i ordered it, but it was also many months sooner that some of the updates from VW predicted and earlier than some other people of this forum expected.

Until you hit a confirmed build week status I do not believe anyone on this forum or at VW can give you any accurate prediction so you have to sit tight, and keep asking for updates, yes its frustrating but on that final occasion when you move from unconfirmed to confirmed you can start to plan and in reality you will still have more than enough weeks and months to buy everything you may want/need.

I learned through the process, that is a very unnerving bordering on unpleasant buying experience, but i also believe everyone i interacted with without exception did try to assist me, however VW do have some very cumbersome and inefficient business processes, which frustrate both the end consumer and the customer facing employees.

Have I mellowed in the 4 days i have had my vehicle? you bet i have its a fantastic product, so i urge everyone waiting to sit tight and wait for the dream to become a reality. One thing for certain is I will own the vehicle far longer that it took me to get it in the first place so all in all i win!
 

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