New T6.1 order delays

[WelshGas]

Not sure I understood everything, however if the a new Cali had been damaged under VW custody prior to delivery, i’d expect a permanent solution from the dealer and fast . Depends on the nature of the damage. If it’s just paint job stuff, id go with their repairs, but if it was more id want to know the exact nature the damage, the exact nature of the repairs, and a free 5 year guarantee. Both VW Central and the dealer will have complete insurance.

I don't believe, at least in the UK, there is any Legal Obligation for a Dealer to inform the purchaser of a new vehicle of any damage/repairs carried out on a new vehicle prior to payment/handover/registration of said new vehicle. You could argue that that is indefensible but there is a thriving business in repairing new vehicles due to damage being incurred during transportation from factory to Dealership. The purchaser would never know in the vast number of cases. Such repairs take place at the ports of departure and arrival as well as the Dealership.

 

[meryvan]

Anyone from the Switzerland orders has any updates?
Latest update we had back in July had build week next week.. I am afraid to call and be disappointed again!
We ordered 150 ocean mid Dec 2020!

 

[bob_summers]

Call the dealer @meryvan - they are not proactive* so might be sitting on your info without passing it on. Your build week might be shifted due to the 3 weekfactory closure in August - but it seems likely you'll see your van in Nov, surely? Delivery from VW to Suisse must be pretty straightforward.

*That said, my dealer (VW Commercials Spain) called this morning with the weirdly specific delivery date of 24/2/22 (ordered April so that would be 10 mths leadtime if correct)

 

[Dreed2703]

Just had confirmation my Ocean (ordered Jan 22nd) has left Hannover today

 

[MJG]

Just had confirmation my Ocean (ordered Jan 22nd) has left Hannover today

Could I ask who confirmed this please? Was it your dealer or VW chat?

 

[Dreed2703]

Could I ask who confirmed this please? Was it your dealer or VW chat?

This was from chat, at work and the dealer is generally more difficult to get hold of, spur of the moment went on the chat because someone at work asked me about it!

 

[manevel]

Anyone from the Switzerland orders has any updates?
Latest update we had back in July had build week next week.. I am afraid to call and be disappointed again!
We ordered 150 ocean mid Dec 2020!

We placed the order at AMAG in mid-November 2020, it's 150 ocean, production was in week 27 and left Hannover on August 26. Last Thursday we received a confirmation that it will arrive at the dealer this week and will be ready on September 23. Going through this process has been a nightmare, but I'm sure it's worth it.

 

[MJG]

This was from chat, at work and the dealer is generally more difficult to get hold of, spur of the moment went on the chat because someone at work asked me about it!

Thanks. I’m tempted to do the same but always get stock answers. One day though eh?

 

[Pollewop]

Anyone from the Switzerland orders has any updates?
Latest update we had back in July had build week next week.. I am afraid to call and be disappointed again!
We ordered 150 ocean mid Dec 2020!

Hi, I ordered mine end of May, and haven't heard anything from the dealer (AMAG) till now, but I guess that's because it's only been 3 months since I've ordered...

 

[pluc99]

We placed the order at AMAG in mid-November 2020, it's 150 ocean, production was in week 27 and left Hannover on August 26. Last Thursday we received a confirmation that it will arrive at the dealer this week and will be ready on September 23. Going through this process has been a nightmare, but I'm sure it's worth it.

Oh, lucky you! Like @meryvan I ordered a 150 in mid December and am also hesitant to ask the dealer. The last I heard mine was to be built in wk39, but that was provisional so unlikely to happen. @manevel 's news gives me a bit of hope that it won't be much longer now.

 

[kriva]

I'm not sure whether the following is true for the UK market as well (being RHD and all that..), but:
An acquaintance of mine's best mate works for the Belgian VAG/VW importer, coincidentally at the commercial vehicles section. Long story short, they only have a clue as to what's on the production line for the next 14 days (used to be multiple months), and the order book is filled up, assuming current production rate, until December 2022.
All to be taken with a grain of salt, of course.

 

[CampingCarnegie]

I'm not sure whether the following is true for the UK market as well (being RHD and all that..), but:
An acquaintance of mine's best mate works for the Belgian VAG/VW importer, coincidentally at the commercial vehicles section. Long story short, they only have a clue as to what's on the production line for the next 14 days (used to be multiple months), and the order book is filled up, assuming current production rate, until December 2022.
All to be taken with a grain of salt, of course.

That doesn’t surprise me, my van (ordered Jan ‘21 150 ocean) has been in production since 19th July - it got to stage 5 by a fortnight ago and my latest update was that VW can no longer supply status updates and the dealer will just be told when it leaves the factory?! The dealer has been brilliant and I feel sorry for them having to give updates like that but VW should be ashamed of themselves for their sheer lack of effort to manage any type of customer service. In fairness, I’ve missed the summer now so it’ll get here when it gets here but, my patience is defo being tested

 

[66tim99]

That doesn’t surprise me, my van (ordered Jan ‘20 150 ocean) has been in production since 19th July - it got to stage 5 by a fortnight ago and my latest update was that VW can no longer supply status updates and the dealer will just be told when it leaves the factory?! The dealer has been brilliant and I feel sorry for them having to give updates like that but VW should be ashamed of themselves for their sheer lack of effort to manage any type of customer service. In fairness, I’ve missed the summer now so it’ll get here when it gets here but, my patience is defo being tested

You ordered Jan 2020?!
Agree the customer service is hopeless, from dealer knowledge, configurator confusion, VW Chat pointlessness...

 

[wave]

You ordered Jan 2020?!
Agree the customer service is hopeless, from dealer knowledge, configurator confusion, VW Chat pointlessness...

Look on the bright side - we are all beneficiaries of Pinkwater's Theory of Displaced Misery

 

[Dean Kennett]

So ordered 4th December 2020 and got it last Friday. Fully spec. I can’t tell you how painful it all was but as they say, the minute you drive it it just falls away.
204 S TDI 4 motion in Starlight Blue. Just love it.
It now being PPC so will show more pics when back and our first trip.
Hang in there everyone! I will miss this forum but it’s time for me to move on.
Catch you all soon

Sent from my iPhone using Tapatalk

 

[66tim99]

So ordered 4th December 2020 and got it last Friday. Fully spec. I can’t tell you how painful it all was but as they say, the minute you drive it it just falls away.
204 S TDI 4 motion in Starlight Blue. Just love it.
It now being PPC so will show more pics when back and our first trip.
Hang in there everyone! I will miss this forum but it’s time for me to move on.
Catch you all soon

Sent from my iPhone using Tapatalk

 

[66tim99]

Great Dean!
First Starlight with sports pack I’ve seen looks stealthy. Enjoy it mate

 

[two-saabs]

You ordered Jan 2020?!
Agree the customer service is hopeless, from dealer knowledge, configurator confusion, VW Chat pointlessness...

The chat is so useless, I'd imagine the project discussion:

Boss: We need a live chat on the website
Project team: Why? What does it do?
Boss: Just bloody build it will you!

 

[CampingCarnegie]

You ordered Jan 2020?!
Agree the customer service is hopeless, from dealer knowledge, configurator confusion, VW Chat pointlessness...

Lol!! Feels like it but no you’re right it was Jan 21!

 

[Rikmac]

So ordered 4th December 2020 and got it last Friday. Fully spec. I can’t tell you how painful it all was but as they say, the minute you drive it it just falls away.
204 S TDI 4 motion in Starlight Blue. Just love it.
It now being PPC so will show more pics when back and our first trip.
Hang in there everyone! I will miss this forum but it’s time for me to move on.
Catch you all soon

Sent from my iPhone using Tapatalk

Very nice

 

[66tim99]

So ordered 4th December 2020 and got it last Friday. Fully spec. I can’t tell you how painful it all was but as they say, the minute you drive it it just falls away.
204 S TDI 4 motion in Starlight Blue. Just love it.
It now being PPC so will show more pics when back and our first trip.
Hang in there everyone! I will miss this forum but it’s time for me to move on.
Catch you all soon

Sent from my iPhone using Tapatalk

Is yours MY22?
Includes wireless charging?

 

[pcevanrulo]

Is yours MY22?
Includes wireless charging?

Is wireless charging standard in the UK on a MY22? It is a €500,- option in The NL, so I skipped it..

 

[Dean Kennett]

Is yours MY22?
Includes wireless charging?

Do you know what, I honestly don’t know. Had the van one day and went for PPC. I’ll find out Friday. I’d say due to its timing, most possibly.


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[Chris_BLG_Ocean]

I believe week 26 was the change over for MY21/22, my van was confirmed MY22 and is currently sat at the docks in Germany so can update once I finally get my hands on it


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[CampingCarnegie]

Do you know what, I honestly don’t know. Had the van one day and went for PPC. I’ll find out Friday. I’d say due to its timing, most possibly.


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Can I ask a daft question? What’s the deal with PPC? Is VW paint so bad it chips easily or is this just extra precaution?