New T6.1 order delays

[couplands]

Hi Bob,
Well in my opinion they promise these (too) short and attractive lead-times to get people to sign a contract. Salesmen typically do anything to get sales, because their salary/bonus depends on it...
What happens after the signing, they don't really care about. They will most probably blame it on some kind of delay, shortage or whatever...

When we placed our order, the sales guy was very clear the delivery time was way out - at least 12 months. Having said that we haven't got the car yet (May/June 22) so who knows if he was right or not..! But he certainly wasn't sugar coating the delivery issues.

When I was in sales (IT, not cars) you only got commission when the item was delivered and invoiced, so no real benefit to the sales guy to state earlier than likely delivery times. In fact, most customers will accept a realistic/long delivery time much better than an artificially shortened delivery date with subsequent disappointment when delivery slips.

 

[pcevanrulo]

WeConnect app suggests it can programme your parking heater...
View attachment 84796

Not in the Dutch We Connect version...

 

[studioTUNGSTEN]

We are in a similar position. Ordered in January with an initial promise of an April/May delivery.

That is non sense from the dealer. Jan 2021, we all knew there were big delays in most chip related industries, inc cars. Even my toy factory in china doubled the sourcing invoices as there were chip shortages. :-(
Still no PS5s in high street shelves, this will last well over 2022 as the chip leading time was already over 6 months before pandemic. The chip manufacturers are still running under 80% of their full capacity.

 

[Ch1pbutty]

The chip filled electric car that we ordered just over 6 weeks ago was delivered today; Received various updates during the waiting period complete with user videos about the car.

VW need to stop blaming others for their failure to deliver!

 

[Flintymutt]

The chip filled electric car that we ordered just over 6 weeks ago was delivered today; Received various updates during the waiting period complete with user videos about the car.

VW need to stop blaming others for their failure to deliver!

Most likely built just in case. California’s are only built to order. I can now order a new id3 on short 8 week lead time on the basis there’s either one already in the production system of theres one sat in a compound already built.

 

[CampingCarnegie]

Any other lucky peeps at status 38 and spending their spare time ship stalking?

 

[Chris_BLG_Ocean]

Any other lucky peeps at status 38 and spending their spare time ship stalking?

I picked my van up Friday and the last few weeks were the worst as I knew it was on its way time passed so slow


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[bob_summers]

Not even watching. Once I’d established the order was indeed going through the system and hadn’t been left on a desk at the dealership, I resolved to put it out of mind until he rings me to come and pay for it

 

[CampingCarnegie]

I picked my van up Friday and the last few weeks were the worst as I knew it was on its way time passed so slow


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Congratulations!!
Did it come with wireless charging out of interest?

 

[Chris_BLG_Ocean]

Congratulations!!
Did it come with wireless charging out of interest?

Nope it didn’t, chat did confirm it was a MY22 and the app connect allows for lock/unlock which was disabled on MY21 but I’m not 100% which it is.

I’m now looking into getting the parts from south Africa as they have RHD with wireless charging point, just waiting to hear back from VW SA hopefully they are better than VW UK


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[CampingCarnegie]

Nope it didn’t, chat did confirm it was a MY22 and the app connect allows for lock/unlock which was disabled on MY21 but I’m not 100% which it is.

I’m now looking into getting the parts from south Africa as they have RHD with wireless charging point, just waiting to hear back from VW SA hopefully they are better than VW UK


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Ooh that’s an interesting option - keep us posted?

 

[brooodie]

Call with dealer yesterday, my week 37 build (3 weeks ago) is still status 20 and they have no idea when it will enter production.

 

[CampingCarnegie]

Call with dealer yesterday, my week 37 build (3 weeks ago) is still status 20 and they have no idea when it will enter production.

Yep mines taken nearly 10 weeks to build - fingers crossed yours starts soon?

 

[M@rtin]

I went on VW chat Saturday night to be told my week 36 build is on its way to the port, expected time there 15-20 days

 

[stim]

Can anyone confirm whether things changing in the My Volkswagen login (VIN, access to user manuals, link to setup reconnect, rendering of the actual vehicle all appearing over a few days) correspond to the vehicle actually being built and on it's way? FYI in Switzerland we cannot see the status in the My Volkswagen login, only what I have described above...

 

[66tim99]

I went on VW chat Saturday night to be told my week 36 build is on its way to the port, expected time there 15-20 days

I went on VW Chat today to find my Week 35 build is still 'in build' - they've no idea when it might be complete and out for delivery....

 

[brooodie]

Can anyone confirm whether things changing in the My Volkswagen login (VIN, access to user manuals, link to setup reconnect, rendering of the actual vehicle all appearing over a few days) correspond to the vehicle actually being built and on it's way? FYI in Switzerland we cannot see the status in the My Volkswagen login, only what I have described above...

I know in the UK at least none of us bother with using 'My Volkswagen' because the California is delivered under the Commercial business and none of our vehicles can be tracked/managed using it - our vans just turn up out of nowhere without any warning (or never as it happens). I know that isn't the case elsewhere in Europe though.

 

[M@rtin]

I went on VW Chat today to find my Week 35 build is still 'in build' - they've no idea when it might be complete and out for delivery....

What spec/options have you gone for? I must admit I was surprised that my build didn’t take longer as I’ve got the dreaded tow bar and tpms

 

[66tim99]

What spec/options have you gone for? I must admit I was surprised that my build didn’t take longer as I’ve got the dreaded tow bar and tpms

Spec is attached to my posts as a signature... went for most of them!

 

[Dreed2703]

Contacted VW chat Monday evening as didn’t get much in the way of a response from the dealer during the day…. Was informed my van is actually at the dealership! Now in a curious position where I’m waiting to see how long it will take them to tell me!

Not overly bothered to be honest, I expected to take a hit on customer service having benefitted from the DtD discount.

Just happy the van at least made it into the country in one piece!

 

[wave]

Contacted VW chat Monday evening as didn’t get much in the way of a response from the dealer during the day…. Was informed my van is actually at the dealership! Now in a curious position where I’m waiting to see how long it will take them to tell me!

Not overly bothered to be honest, I expected to take a hit on customer service having benefitted from the DtD discount.

Just happy the van at least made it into the country in one piece!

Great news - I'm really pleased for you. Can you let me know when you ordered, and which Build Week you were allocated? Thanks!

 

[Kernowboy]

Not overly bothered to be honest, I expected to take a hit on customer service having benefitted from the DtD discount.

Why should you expect a lower level of customer service when going through DtD? The only additional costs to the dealer is the small broker fee, much the same discounts or better are available going direct.
They should be pretty keen on getting the van to you so if they’re not on the ball you want to be asking yourself why.

 

[M@rtin]

Spec is attached to my posts as a signature... went for most of them!

Ahh, had to turn my phone landscape for some reason. That’s shocking, I can’t believe you’ve had to wait so long. I hope you get some good news soon

 

[66tim99]

Why should you expect a lower level of customer service when going through DtD? The only additional costs to the dealer is the small broker fee, much the same discounts or better are available going direct.
They should be pretty keen on getting the van to you so if they’re not on the ball you want to be asking yourself why.

Perhaps just human nature - moving big numbers means less time for care? These are all van dealers, so customer service is different to car dealers anyway, but despite my dealer being a nice guy, we’ve never met in person and he often tells me how they have over 100 Californias on order, so he’ll only call when there’s some news. In reality it’s ALWAYS me calling them, and the truth seems to be that all dealers receive the same minimal factory information, so for an £8000 discount, I’ll accept the lack of soft soaping.

 

[Dreed2703]

Perhaps just human nature - moving big numbers means less time for care? These are all van dealers, so customer service is different to car dealers anyway, but despite my dealer being a nice guy, we’ve never met in person and he often tells me how they have over 100 Californias on order, so he’ll only call when there’s some news. In reality it’s ALWAYS me calling them, and the truth seems to be that all dealers receive the same minimal factory information, so for an £8000 discount, I’ll accept the lack of soft soaping.

Yeah, my sentiments exactly!