When I booked it in it the mfd said oil service was due and inspection service was due in 120 days. I naively assumed the oil service was just a minor service and inspection service was a major one. I was called by the service advisor t oaks if i wanted brake fluid and poles filter changing. I said as it was in for an inspection service, which I thought was a major service, in 120 days I'd get them done then. The service advisor seemed quite happy with this.
When I eventually got called to say my van was ready I asked how much and it was about £300. I queried this as I thought it was a lot for an oil service but was told there was a minor oil service and a major oil service. The van required the latter. I did some googling and it seemed that was the case; small service, big service, small service... Details on the vw site seemed to suggest fuel filter would be changed.
Picked van up today, paid the bill, no problem. On getting into it I checked that service book had been stamped and had a quick look at what had been done. Was surprised that exact same boxes had been ticked as first service. Went back in and queried this. Much confusion ensued but was eventually told only oil filter had been changed. I queried the cost and got £86 refunded! Now I'm confused as to what should have been done. Or if anything was missed. Service advisor told me fuel filter wasn't due to be replaced until 40k miles.
To be honest the service form the dealer has been very, very poor. Was warned but others that this was the case but no real choice as van was under warranty. Also, had bought my first cali from same garage a few years back and had never had any issues.
