Steering wheel straight?

[briwy]

The best way to get this rectified is to get four wheel laser alignment done. Our van was the same but that sorted it out. Cost around £60 near us.

 

[Bradely]

We have a new 6.1 Ocean.

Our steering wheel is not level when driving straight on flat ground. (No, not measured against the stalks, rather relative to the seat and arm length and hand position, and no, not on a cambered road surface). It's very subtle, but my wife found the same thing and I did not lead the witness. The van does not pull in either direction, and travels straight when hands are off the wheel.

Our local dealer says that the 'master technician' drove the van and that the steering wheel is level. They said that if we still ask for a 4 wheel alignment and the car is found to be 'within specification' that it will cost us £640 to do the 4 wheel alignment. This is due to the ADAS (cameras) alignment that forms part of a 4 wheel alignment. I declined, how would I know if it was within spec or not? They will charge me no matter what. I'm bothered because this means that the car is running down the road slightly our of skew. What effect will this have on the tyres over time? The whole visit to the dealer was very disappointing. (I was also there regarding a leaking tailgate.). It's terrible that they treat customers as stupid ignortant people who have no idea.

Has anyone else experienced this on a new van? I've read some earlier posts on this but felt it was worth raising again. Did you get help from your dealer rather than obfiscation? If there is a dealer forum menbers have faith in, I'll drive to them to have it looked at.

Thanks, Robert

If you are in the early stages of the warranty with minimal miles and adjustments are required it should be covered by the warranty.

 

[nickb77]

If you are in the early stages of the warranty with minimal miles and adjustments are required it should be covered by the warranty.

They also have a requriement that you've done a mimimum number of miles from new to allow everything to bed-in. Found that out after I booked my very new Cali in to have the alignment checked and when I arrived at the dealer to drop it off was only then told I hadn't covered the minimum mileage to qualify for the work to be done under warranty. From memory I think it was 1500 miles but can't be sure.

 

[Azteccamper]

I’m about to have 4 new tyres and was going to get 4 wheel alignment tested. So do I get it done with old tyres on or with new tyres fitted? My fronts have a bit of mileage on them but both rears have worn on the outer edge of the tyres. Odd - although I’m sure I use them under inflated a lot of the time.