New to the forum so a big hello!
We purchased our Cali October of last year. It's a 2009 SE and we're suffering the well documented corrosion issue.
Just wanted to get your wisdom and input on interactions I've had so far with VW Commercial. Initially been looked after by VW Van Centre Sheffield JCT600 - James, in Warranty. He asked me to come in, took photos and sent the package off to VW.
Few weeks pass and he calls to say the claim has been rejected (by VW centrally?) on the basis of it being a paint issue (covered by the extended 6 year warranty) rather than a corrosion issue (covered by a 12 year warranty). I'm naturally a little suspicious of how this conclusion is reached and ask for number to speak to Customer Care.
I've rang them today and they've given me the same line although I did press them on the following...
Where the massive question mark comes in for me is both James, and the person at customer care referred to the bubbling on the roof as 'corrosion'. Yet another part of VW is saying it's a paint defect. This seems to be very convenient and to a lay person, such as me, it is just that... corrosion. Therefore the 12 year corrosion warranty should come into effect.
So, has anyone else had this terminology issue? - given that ours is a slightly older, but not old, Cali it is pertinent because we can't access the 6 year paint warranty.
And where do I go next to escalate this?
Any help or advice would be great - thank you