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2nd Year + 40,000 mile Service

WelshGas

WelshGas

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I don't want to send the thread off topic, but it's a closed system isn't it? The air is blown over sealed pipes? If that's the case, who cares if the gas is full of bugs? Bugs in the general ventilation system would be there even if no air con is fitted? I get the lubrication of the seals.
Not the gas. The interior heat exchanger and de-humidifier get contaminated/wet and provide an ideal breeding ground so the air blown into the cabin can be contaminated so that all the air ducting etc:. gets contaminated also. Periodically the system should be cleaned. Normally an aerosol containing a disinfectant blown/sucked through the system.
 
WelshGas

WelshGas

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I thought the DSG box had to have an oil change at 60k not 40?
Computer says 40,000, same for the Haldex. Maybe subsequent ones have a longer interval as the 1st change could be sooner as the filter might requiring change due to picking up manufacturing debris and I don't think the filter can be changed without changing the oil.:thumb
 
El Greco

El Greco

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403
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Berkshire, UK
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T6 Ocean 204
I am confused. If the items serviced are 'service items' required by VW to be serviced, in other words mandatory, then why would they not be covered by service agreements such as that sold at time of purchase of the vehicle?
 
WelshGas

WelshGas

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I am confused. If the items serviced are 'service items' required by VW to be serviced, in other words mandatory, then why would they not be covered by service agreements such as that sold at time of purchase of the vehicle?
How many miles will YOU cover during the term of the Service Agreement?
 
Ben Nevis

Ben Nevis

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96
Location
East Midlands
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T6 Ocean 150
I am confused. If the items serviced are 'service items' required by VW to be serviced, in other words mandatory, then why would they not be covered by service agreements such as that sold at time of purchase of the vehicle?

I purchased the prepaid VW service plan when I collected the T6 in June 2016. My understanding is it includes 2 minor and 2 major services and 1 mot as per the VW service schedule. Total cost was £214.80 including all engine & gearbox oils & fluids and brake fluid required as per the VW standard servicing schedule. It is valid for 8 years and/or 80,000 miles.

I belive the same plan is now £864 but the terms and conditions are still the same (Feb 2016).

WHAT IS INCLUDED

2 x INTERIM services
We’ll make sure to check the:
• Wipers, washers and fluid level
• Horn
• Lights
• Condition of the front and rear lamps
• Instruments
• Battery ‘magic eye’
• Coolant level and anti-freeze strength
• Condition of visible drive belts
• Brake fluid level
• Power-assisted steering wheel
• Saturation indicator on the air filter (if fitted)
• Tyre condition, wear patterns and tread depths
• Tyre pressures and correct them if necessary
• Brake system for leaks and damage
• Thickness of the front and rear brake pads/linings
• Steering and suspension for wear and leaks
• Drive shafts
• Condition of the exhaust system
• Change the engine oil and filter
• Reset the service interval delay

2 x FULL services
We’ll make sure to check the:
• Lights
• Horn
• Instruments
• Washers and wipers and top-up fluid
• Tyre condition and tread depths
• Tyre pressures and correct them if needed
• Airbags for visible damage
• Sunroof
• Tipper system and change the oil if necessary
• Paint and bodywork for damage and corrosion
• Expiry date on breakdown set
• Engine and engine compartment for leaks
• Condition of visible drive belts
• Gearbox, final drive and rear axle for leaks
and damage
• Manual gearbox oil level
• Final drive oil level
• Brake system for leaks and damage
• Thickness of the front and rear brake pads/linings
• ABS sensor and cables
• Underbody sealant and panels for damage
• Supplementary rubber rings
• Condition of the exhaust system
• Steering joints and boots for wear and damage
• Coolant levels and anti-freeze strength
• Condition of the camshaft drive toothed belt
• Power-assisted steering oil level
• Brake fluid level and condition
• ATF level (automatic)
• Battery
• Idle speed
• Adjustment of headlights
• Drive shaft
And we’ll also:
• Run a vehicle systems test and read fault memories
• Grease the front door check-strap and hinges
• Grease the trailer coupling
• Change the engine oil and filter
• Change the gearbox oil if necessary
• Change rear axle oil if necessary
• Renew the air filter
• Renew the pollen filter
• Renew the fuel filter
• Perform engine basic settings
• Perform a road test

1 x MOT test class 4.

WHAT IS NOT INCLUDED

All non-standard service work:
• Glass, including windscreen glass and head lamp lenses
• Tyre replacement or puncture repair
• Wheel alignment
• Oil, air and fluid top-ups between services
• Maintenance and repair of non-factory or non-standard
fitted items/accessories
• Broken aerials
• Fuel
• MOT (apart from the Buy 4 package)
• Roadside Assistance
• Camshaft belts/chains
• Drive belts/chains
*Please note that general and further exclusions may apply.
• Body repairs
• Any repairs or maintenance associated with
the diesel particulate filter
Damage caused by:
• Negligence, abuse or misuse and accidents
• Food, drink and cigarettes
• Any form of corrosion including pollution,
water, chemicals
• Salt and weather
• Using the incorrect oil or fuel
 
WelshGas

WelshGas

Retired after 42 yrs and enjoying Life.
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T5 SE 180 4Motion
I purchased the prepaid VW service plan when I collected the T6 in June 2016. My understanding is it includes 2 minor and 2 major services and 1 mot as per the VW service schedule. Total cost was £214.80 including all engine & gearbox oils & fluids and brake fluid required as per the VW standard servicing schedule. It is valid for 8 years and/or 80,000 miles.

I belive the same plan is now £864 but the terms and conditions are still the same (Feb 2016).

WHAT IS INCLUDED

2 x INTERIM services
We’ll make sure to check the:
• Wipers, washers and fluid level
• Horn
• Lights
• Condition of the front and rear lamps
• Instruments
• Battery ‘magic eye’
• Coolant level and anti-freeze strength
• Condition of visible drive belts
• Brake fluid level
• Power-assisted steering wheel
• Saturation indicator on the air filter (if fitted)
• Tyre condition, wear patterns and tread depths
• Tyre pressures and correct them if necessary
• Brake system for leaks and damage
• Thickness of the front and rear brake pads/linings
• Steering and suspension for wear and leaks
• Drive shafts
• Condition of the exhaust system
• Change the engine oil and filter
• Reset the service interval delay

2 x FULL services
We’ll make sure to check the:
• Lights
• Horn
• Instruments
• Washers and wipers and top-up fluid
• Tyre condition and tread depths
• Tyre pressures and correct them if needed
• Airbags for visible damage
• Sunroof
• Tipper system and change the oil if necessary
• Paint and bodywork for damage and corrosion
• Expiry date on breakdown set
• Engine and engine compartment for leaks
• Condition of visible drive belts
• Gearbox, final drive and rear axle for leaks
and damage
• Manual gearbox oil level
• Final drive oil level
• Brake system for leaks and damage
• Thickness of the front and rear brake pads/linings
• ABS sensor and cables
• Underbody sealant and panels for damage
• Supplementary rubber rings
• Condition of the exhaust system
• Steering joints and boots for wear and damage
• Coolant levels and anti-freeze strength
• Condition of the camshaft drive toothed belt
• Power-assisted steering oil level
• Brake fluid level and condition
• ATF level (automatic)
• Battery
• Idle speed
• Adjustment of headlights
• Drive shaft
And we’ll also:
• Run a vehicle systems test and read fault memories
• Grease the front door check-strap and hinges
• Grease the trailer coupling
• Change the engine oil and filter
• Change the gearbox oil if necessary
• Change rear axle oil if necessary
• Renew the air filter
• Renew the pollen filter
• Renew the fuel filter
• Perform engine basic settings
• Perform a road test

1 x MOT test class 4.

WHAT IS NOT INCLUDED

All non-standard service work:
• Glass, including windscreen glass and head lamp lenses
• Tyre replacement or puncture repair
• Wheel alignment
• Oil, air and fluid top-ups between services
• Maintenance and repair of non-factory or non-standard
fitted items/accessories
• Broken aerials
• Fuel
• MOT (apart from the Buy 4 package)
• Roadside Assistance
• Camshaft belts/chains
• Drive belts/chains
*Please note that general and further exclusions may apply.
• Body repairs
• Any repairs or maintenance associated with
the diesel particulate filter
Damage caused by:
• Negligence, abuse or misuse and accidents
• Food, drink and cigarettes
• Any form of corrosion including pollution,
water, chemicals
• Salt and weather
• Using the incorrect oil or fuel
Interesting. No mention of DSG filter or Haldex but they do mention ATF, Automatic Transmission Fluid.
Correct me if I'm wrong but the T6 only comes with Manual and DSG, which doesn't use ATF.
The whole package is good value if you do the mileage. If not then VW win.
Mind you at 4 years or 80,000 miles there will be a cambelt change which is not included.
 
Ben Nevis

Ben Nevis

Messages
96
Location
East Midlands
Vehicle
T6 Ocean 150
Interesting. No mention of DSG filter or Haldex but they do mention ATF, Automatic Transmission Fluid.
Correct me if I'm wrong but the T6 only comes with Manual and DSG, which doesn't use ATF.
The whole package is good value if you do the mileage. If not then VW win.
Mind you at 4 years or 80,000 miles there will be a cambelt change which is not included.

Just to clarify - It's 8 years or 80,000 miles. VW do not win - even low mileage users will get the full benefit because standard service is required at max 2 year intervals so VW would then provide the services at 2, 4, 6 & 8th year even if the vehicle does virtually no mileage. The dealer you choose to carry out each service is then paid by VW.

The standard 40k DSG oil and filter service is covered under the generic "Change the gearbox oil if necessary".

As WG points out it is a good value package. Mine was offered at a price considerably less than the cost of the oil alone! The 2 year extended factory warranty that covers up to 5 years and 80,000 or 150,000 miles I think is also excellent value.

These service and warranty options were ordered with the vehicle and are listed on my VW purchase order confirmation together with the specific vehicle model and factory fitted options. They cover everything factory fitted as per the VW T&C's - this would also include Haldex and 4 Motion transmission if fitted.
 
thehorse

thehorse

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Messages
355
Vehicle
T6 Ocean 150
Is the service package transferable if you sell?
 
Ben Nevis

Ben Nevis

Messages
96
Location
East Midlands
Vehicle
T6 Ocean 150
Is the service package transferable if you sell?

Yes, Service package and Extended Waranty are effectively part of the vehicle spec.

The VW service packages are also available on used vehicles under 4 years old with less than 80k miles on the clock.
 
Tony hylton

Tony hylton

Messages
78
Location
Luxembourg
Vehicle
T5 SE 180 4Motion
Interesting. No mention of DSG filter or Haldex but they do mention ATF, Automatic Transmission Fluid.
Correct me if I'm wrong but the T6 only comes with Manual and DSG, which doesn't use ATF.
The whole package is good value if you do the mileage. If not then VW win.
Mind you at 4 years or 80,000 miles there will be a cambelt change which is not included.

I have 91,000 kms on my cali 4 motion, 2013 model, reading all the threads regarding cambelts I went to my local Vw in Luxembourg and asked for belt change and water pump. Directed to the service agent,he checked his computor against my chassis number.
No sir, your vehicle does not have timing belt change until 210,000 kms or 10 years, whichever comes first.
 
Ben Nevis

Ben Nevis

Messages
96
Location
East Midlands
Vehicle
T6 Ocean 150
I have 91,000 kms on my cali 4 motion, 2013 model, reading all the threads regarding cambelts I went to my local Vw in Luxembourg and asked for belt change and water pump. Directed to the service agent,he checked his computor against my chassis number.
No sir, your vehicle does not have timing belt change until 210,000 kms or 10 years, whichever comes first.
 
briwy

briwy

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Matlock & Pyrenees
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T5 SE 180 4Motion
Wouldn't like to chance that. Get it in writing then when the belt snaps and wrecks your engine they should pay.
Are you sure he's not looking at the V5 chain engine?
 
Ben Nevis

Ben Nevis

Messages
96
Location
East Midlands
Vehicle
T6 Ocean 150

If your service guy is correct, it does not surprise me as there should be interim belt condition inspections. However, it does seem an extraordinarily long interval for a service dealer to admit to and if it snapped out of warranty I suspect the repair job would all be at your cost!

As vehicles (especially Cali's) have become more technologically sophisticated with thousands of possible build variations, I suspect VW service dealers have access to vehicle specific maintenace interval data that varies from the generic standard lists in brochures and even service handbooks.

I looked at cost of ownership over 5 years and the prepaid service and extended warranty immediately became a "no brainer" as they say even before you take account of peace of mind, an extra 2 years roadside assisstance and no doubt improved resale prospects.

Not sure if the same offer is still available but I bought 4 x service 1 x mot and 5 year 80,000 mile warranty packages for less than the actual cost of WG's first full service. Excellent value, even at current list prices.
 
Ben Nevis

Ben Nevis

Messages
96
Location
East Midlands
Vehicle
T6 Ocean 150
Wouldn't like to chance that. Get it in writing then when the belt snaps and wrecks your engine they should pay.
Are you sure he's not looking at the V5 chain engine?

Would seem more likely.......
 
WelshGas

WelshGas

Retired after 42 yrs and enjoying Life.
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If your service guy is correct, it does not surprise me as there should be interim belt condition inspections. However, it does seem an extraordinarily long interval for a service dealer to admit to and if it snapped out of warranty I suspect the repair job would all be at your cost!

As vehicles (especially Cali's) have become more technologically sophisticated with thousands of possible build variations, I suspect VW service dealers have access to vehicle specific maintenace interval data that varies from the generic standard lists in brochures and even service handbooks.

I looked at cost of ownership over 5 years and the prepaid service and extended warranty immediately became a "no brainer" as they say even before you take account of peace of mind, an extra 2 years roadside assisstance and no doubt improved resale prospects.

Not sure if the same offer is still available but I bought 4 x service 1 x mot and 5 year 80,000 mile warranty packages for less than the actual cost of WG's first full service. Excellent value, even at current list prices.
2nd Service. 1st one at 20,000 was just an engine oil and filter change.
 
Ben Nevis

Ben Nevis

Messages
96
Location
East Midlands
Vehicle
T6 Ocean 150
2nd Service. 1st one at 20,000 was just an engine oil and filter change.

WG, whilst I bow to you vast knowledge and would be my first reliable point of reference for all things Cali, I clearly referred to your "first full service". I suspect your "1st one at 20,000 was just an engine oil and filter change" was an interim service?

My interest in these posts is to correct the previously posted misconceptions make potential purchasers (both new and used) aware of the enormous savings that VW prepaid plans represent as opposed to the "money pit" if you go it alone at the mercy of dealers menu price lists and massively inflated parts costs.
 
Ben Nevis

Ben Nevis

Messages
96
Location
East Midlands
Vehicle
T6 Ocean 150
Can I assume that these items will be covered under the service contract that I have purchased with the vehicle?

Always best to first check the T&C's and then with your chosen service dealer but yes, if as per WG's example, I believe they would be included.
 
Ben Nevis

Ben Nevis

Messages
96
Location
East Midlands
Vehicle
T6 Ocean 150
Mind you at 4 years or 80,000 miles there will be a cambelt change which is not included.

But it is included along with most other "wear and tear" items including brakes, tyres, batteries and electrical items etc. by purchasing one of the Service AND Maintenance packages. Again, excellent value for high mileage users.
 
Tony hylton

Tony hylton

Messages
78
Location
Luxembourg
Vehicle
T5 SE 180 4Motion
Wouldn't like to chance that. Get it in writing then when the belt snaps and wrecks your engine they should pay.
Are you sure he's not looking at the V5 chain engine?

I am pretty shocked by his statement,on returm home ,I checked my serviceplan booklet ,supplied with my vehicle,page 19 deals with,multivan,caravelle,transporter and california.
The very last entry on the page covers the timing belt,(zahnriemen und Zahnriemenspannrolle,(nur 4 zyl- common rail diesel motoren).
Alle 210,000 km.
Do you have the service plan booklet in Uk with your new vehicles?
 
WelshGas

WelshGas

Retired after 42 yrs and enjoying Life.
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T5 SE 180 4Motion
I am pretty shocked by his statement,on returm home ,I checked my serviceplan booklet ,supplied with my vehicle,page 19 deals with,multivan,caravelle,transporter and california.
The very last entry on the page covers the timing belt,(zahnriemen und Zahnriemenspannrolle,(nur 4 zyl- common rail diesel motoren).
Alle 210,000 km.
Do you have the service plan booklet in Uk with your new vehicles?
This is what VW UK state.
Scroll down to cambelt.

http://www.volkswagen.co.uk/owners/servicing/what-we-check-and-why/cambelt-change
 
Tony hylton

Tony hylton

Messages
78
Location
Luxembourg
Vehicle
T5 SE 180 4Motion
I appreciate your post WG, and I will question this one more time as I am talking with the engineer on Monday. Could you advise the limits in your service manual, if supplied with your new car.
Reason I posted my comments,are because It would be a shame to spend all that money, if the time limits have been altered for newer engines, and I have always tried to err on the safety side.
 
WelshGas

WelshGas

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I appreciate your post WG, and I will question this one more time as I am talking with the engineer on Monday. Could you advise the limits in your service manual, if supplied with your new car.
Reason I posted my comments,are because It would be a shame to spend all that money, if the time limits have been altered for newer engines, and I have always tried to err on the safety side.
Nothing in the Service Book, all computerised.
 
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