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Awning seam

Discussion in 'Wind-out Awning' started by briwy, Aug 3, 2015.

  1. shazzer200
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    shazzer200

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    Location:
    St Albans
    Transmission:
    Manual
    Vehicle:
    T5 SE 140
    Year:
    2015
    I have a 2015 Cali bought earlier this year and the seam split on our trip to France last week. It is obviously out of warranty (has very low mileage so maybe previous owner didn't use the awning!). It does appear it is not fit for purpose, but I presume I will still have to pay. Awaiting call back from VW in Hatfield. Any idea how much??!
     
  2. ArunAlec
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    ArunAlec VIP Member

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    Location:
    West Sussex
    Transmission:
    Auto
    Vehicle:
    T5 SE 180
    Year:
    2013
    I expect they will want to replace the whole awning rather than the roll out bit. Guess at £700 plus
    I think it is possible to replace just the material so it might be worth trying a caravan/motorhome garage.
     
    • I Agree I Agree x 1
  3. WelshGas
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    WelshGas Retired after 42 yrs and enjoying Life. Top Poster VIP Member

    10,362
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    Location:
    Cowbridge
    Transmission:
    Auto
    Vehicle:
    T5 SE 180 4Motion
    Year:
    2014
    The Canvas itself, as a spare part, is about £250.
     
  4. Vale46
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    Vale46 Administrator Admin/Founder

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    Kettering
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    T5 Beach
    we will have some in the shop as soon as we can . there is a shortage at the moment
     
    • Informative Informative x 2
    • I Like That! I Like That! x 1
  5. Shadrack
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    Shadrack

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    Location:
    West Wales
    Transmission:
    Auto
    Vehicle:
    T6 Ocean 204
    Year:
    2016
    Unless my maths is wrong then you may still or only just be out of warranty. Is it worth a letter to customer services?
     
  6. Loz
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    Loz Ocean 204 4M DSG MY17 Blackberry Top Poster VIP Member

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    Year:
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    Currently at my new favourite dealer having the awning swapped..
    ECBBA32B-5694-448D-88B5-853C062CE07A.jpeg
     
  7. T6 CFO
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    T6 CFO Mike Top Poster VIP Member

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    Which dealer Loz and was it preemptive strike.


    Mike
     
  8. Loz
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    Loz Ocean 204 4M DSG MY17 Blackberry Top Poster VIP Member

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    All done in less that an hour!
    I am very impressed with the service from Swindon Van Centre, had a chat with the service staff and the sales guy, also with the tech who did the work on the awning.

    Its a new site, only been open since the beginning of the year, the facilities are spotless and the attitude of the staff was great.
     
    • I Like That! I Like That! x 3
  9. T3OMF
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    T3OMF VIP Member

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    They are good tbh, I couldn't fault them. I know the Service manager Peter really well from when he worked a Skoda and we had our VRS before the Cali.

    Glad it all worked out for you Loz :thumb


    On another note, I have rubber rain strip now, just need to work out how it fits to the awning now......... if anyone has any photos, that would be ace, Cheers
     
  10. westfalia
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    westfalia VIP Member

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    Location:
    Lindau,Germany.
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    Vehicle:
    T5 SE 174
    Year:
    2006
    You will have to remove the awning and then it presses into the alu strip
    in-between the awning brackets.
     
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  11. Loz
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    Loz Ocean 204 4M DSG MY17 Blackberry Top Poster VIP Member

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    It only presses against the back of the awning as @westfalia says remove the awning by winding it out and removing the 2 screws that hold it to the brackets;
    A11129FE-07CF-4806-8894-BEE5115230E2.jpeg
    Then wind it back close and it can be lifted off.
    Push the seal on with the high side outboard, drop the awning back on, wind out and refit the screws.
     
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  12. El Greco
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    El Greco VIP Member

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    Location:
    Berkshire, UK
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    Vehicle:
    T6 Ocean 204
    Year:
    2016
    I had my awning replaced today by Eurovans of Crawley. They replaced it in about an hour on the first visit. That's what I call service!
    I have yet to unwind and inspect it. Glad to hear that the seam has gone but concerned about the stretching issue mentioned above. Only time will tell :(
     
  13. T3OMF
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    T3OMF VIP Member

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    T6 Ocean 204
    so like this??

    [​IMG]
     
  14. Loz
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    Loz Ocean 204 4M DSG MY17 Blackberry Top Poster VIP Member

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    yes.
    IMG_0782.jpg
     
    • Thanks Thanks x 1
  15. T3OMF
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    T3OMF VIP Member

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    Location:
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    Vehicle:
    T6 Ocean 204
  16. T3OMF
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    T3OMF VIP Member

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    Location:
    South West
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    Vehicle:
    T6 Ocean 204
    Fitted. Thanks for heads up about the rubber strip

    20180804_145120.jpg

    20180804_150913.jpg
     
  17. Alform
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    Alform VIP Member

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    Location:
    Swansea
    Transmission:
    Manual
    Vehicle:
    T5 SE 140
    Year:
    2015
    No joy with used warranty as it's not covered (non mechanical).
    Gave VW a call who stated the Sun was an external influence and therefore would not be helping at all. Actually compared it to stones entering the radiator. I suggested avoiding the Sun is going to be an issue as its a sun canopy.
    As has been advised in other threads give your van a real good going over before your 3 years run out.
     
  18. Shadrack
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    Shadrack

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    Location:
    West Wales
    Transmission:
    Auto
    Vehicle:
    T6 Ocean 204
    Year:
    2016
    Hi Alform
    That is an absolute disgusting response from VW and that bozo should be up the road.
    I am sorry for your situation as that sort of arrogant comment does make my blood boil.
    If it’s out of warranty it does put you on a more back step. But by the number of posts concerning this issue and the fact that they are swapping out with a different design does show they agree there was a manufacturing fault with some units.

    I know my words only state what you already know and don’t help in the resolution.
    Perhaps a letter to the top.....
    I do hope you find a solution that is not too expensive for you..

    I would love to get that VW bozos nuts in a vice......

    Shadrack
     
  19. Loz
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    Loz Ocean 204 4M DSG MY17 Blackberry Top Poster VIP Member

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    Location:
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    T6 Ocean 204 4Motion
    Year:
    2016
    Find a member with a one piece one who is still in warranty and see if they will get it done for you by swapping them over? ;)
     
    • Funny Funny x 1
  20. Alform
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    Alform VIP Member

    82
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    Location:
    Swansea
    Transmission:
    Manual
    Vehicle:
    T5 SE 140
    Year:
    2015
    Thanks Shadrack. I mentioned the issues that had been raised on the forum by several owners, it was dismissed as hearsay.

    I went on the call hoping at best a new awning and at worst a contribution as its still under used warranty.And yes i politely put my case forward , when he said the external influence line it took me back. I came off the call with him asking if there was anything else he could help with, I expressed my deep dissatisfaction at the outcome of the call and his Sun comment.
    Last 10 years as a household = 9 VAG cars, won't be adding to that anytime soon
     
    Last edited: Aug 11, 2018

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