I responded to Eurotunnel explaining that a Cali Beach HAS A BED as standard but that was all, in regards to camping equipment. I asked for DEFINITIVE clarification of their rules.
The response as follows (I feel this should also be in the other thread on this subject but don’t want to duplicate as I imagine members will be subscribed to both threads):
Dear Mr Hutton
Thank you for you query.
I have checked the online system and when the registration number 'XXXXX' is entered on our booking system it comes up from our records as being a Campervan which of course your vehicle is not due to the amount of seats and having no cooking/sleeping facilities inside.
Therefore i can definitively confirm this vehicle would be classified with us as being a 'High car over 1.85' when it comes to booking with us, what you would need to do in future when you are booking with this same vehicle is to enter this category and leaving the registration number out of the booking by selecting 'I do not know my vehicle registration number' this will allow you to continue the booking. I understand this is frustrating for you when making a booking with us but when you add a registration number to a booking all this would do would speed up the process for check-in upon arrival therefore is not a mandatory field to enter.
If you would like to add the registration number onto the booking to have a speedier check-in you would be able to call the contact centre quoting the booking reference number and a member of staff would be able to override this for you.
I hope this clarifies the queries you have and if you do require any further assistance please do not hesitate to contact us.
Sales Support Team
Eurotunnel Le Shuttle
Obviously members have suggested this [no number plate] method before but Eurotunnel now suggesting it themselves may give some level of comfort in doing so. I’m going to call and add my Reg No. to the booking.
ET STILL ignored my mentioning the vehicle has a bed but have told them 3 times in writing.
I was young and full of hope back when I started writing to them. I shall be 50 next year and have no desire to spend the twilight days of my forties on this subject.
Rest assured their email response will be carried on my next crossing early Boxing Day and if there are any queries a shall staple it to the rep’s forehead with seasons greetings.... well if it’s a female rep I’ll use Pritstick, who said chivalry was dead.
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