Buy all your VW California Accessories at the Club Shop Visit Shop
I’m glad you have that in writing.ALL warranty, 3 normal and the 2 extra years bought within the 3 month period after the vehicle purchase is supplied and honored by VW as far as UK buyers are concerned. It covers all parts, including habitation, in the same way over the 5 year period. That's what I was told by the dealer in no uncertain terms.
I have no knowledge of warranties bought after the 3 months from purchase.
I don't know what the ambiguity is. The statement isAnd as I said, No mention of the California as a separate Model Line. Hence my question regarding the additional equipment and the answer I received, in writing.
I'm sure you are correct, but when I questioned them that is not what they said. In fact they were not sure what I was talking about. They said they offered a full factory warranty on " the Van" and were not aware of the additional components included in the California.I don't know what the ambiguity is. The statement is
The 'original manufacturer warranty' covered everything including the habitation area.
- Exactly the same cover as original manufacturer warranty
Had it confimed today by VWCS that awning not covered by 5 year extended warranty. Only coverer for 3 years. So what else is not covered who knows .After the roof repairs have been carried out I thought lets wind the awning out and clean it. To my dismay on opening it seems the two arms have made an indentation on the awning material and a small hole has appeared which is consistent with the arms rubbing whilst the awning is stored. Cannot see any way of avoiding this as the awning is either in or out and regulary checked its wound in. Took it in to my van center who could not find any reason for this to happen but could clearly see from the indentation marks that they were the cause. Was informed by service manager that accessories he thought are covered by 2 years or 3 years if either factory fitted or at PDI. Anyway he would consult with VWCS to confirm whether this is covered on the extended warranty.
VWCS have an inglorious history of getting things wrong.Had it confimed today by VWCS that awning not covered by 5 year extended warranty. Only coverer for 3 years. So what else is not covered who knows .
Well......I would argue that if the part/component was covered by the 3 year warranty then it should be covered by the extended warranty, Why? Because the leaflet that the sales folks put in front of you to encourage you to part with your money for the extended cove says "Extended warranties offer you the exactly the same level of cover as the original manufacturer warranty." Please see attached text in leaflet dated Dec 2015 given to me when I took out 5 year extended warranty. First bullet point on left page.
I have just had my bellows replaced under warranty as it was leaking. On the basis of VW's words it is, for me, then implicit that the bellows would be covered during the extended warranty. (Sorry the scan is 90 degrees adrift!
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