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H

Harrythecat

VIP Member
Messages
118
Location
Yorkshire, UK
It no good mentioning parkway vw ie Leicester and kettering vw they were not interested.
Just by way of balance Parkway at Leicester did me a good deal on a pre registered van, albeit 5 years ago.

The Sheffield van centre has been good on service issues and the service manager couldn't do enough for me when the roof became an issue. Top man. Perhaps not the place to buy a Cali. though. They are predominantly a van centre and don't shift many campers.
 
Digger

Digger

VIP Member
Messages
1,318
Location
caledonia
Vehicle
T6 Ocean 150
Made me smile on MP forum. Sorry but after the slagging :Stig:):):):):):):bananadance2
Having collected my Marco Polo this morning, which by the way was made a very underwhelming experience by Mercedes Benz ***********and their quite woeful customer service, very poor vehicle presentation (dirty and looked like it had been valeted by Stevie Wonder) and simply non existent knowledge of the MP operating features at the handover
 
Mr T

Mr T

VIP Member
Messages
387
Location
West Oxfordshire
Vehicle
T6 Ocean 150
Off to VW Van Centre Swindon in the morning so will report back, having a "campaign" done as they like to call it, a recall to you and me!
 
S

Splitrich

VIP Member
Messages
88
VW Van Centre West Yorkshire, gets my vote every time. Ordered our T5 SE just 3 years ago from Mark, really helpful and incredibly knowledgeable. First salesman i have ever met who would simply say, "i know you have ordered that option, but you don't need it". Whenever we have had issues, he's always helped.

He's been so good, just been back in and ordered our T6 Ocean - look forward to next March/April when it should be arriving.

In addition to Mark, there is Steve who is in their service team. Ours, like most has been back for warranty issues, alongside normal services. Cannot fault Steve. Always helpful and fought our corner when had lacquer lifting on one of our alloys - all sorted and replaced - not refurbished.

Cannot fault West Yorkshire Van Centre and have recommended them to many.
 
Ricotansky

Ricotansky

VIP Member
Messages
222
Location
Nottingham
Vehicle
T5 SE 140
Everyone seems to like thier VW dealer, where did this sudden harmony come from?! Haha

I use Lancaster VW in Loughton for our van servicing and also some bodywork when we first got a the van. We've had good service from them, nothing to complain about and they have always been pretty accomodating. They don't sell California's, but we've not had to put them to the test on the camping side of the van.

SMG Cowfold did all the roof warranty stuff for us and had no complaints with that either.





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GrannyJen

GrannyJen

Moderator
Moderator
Top Poster
Lifetime VIP Member
Messages
8,624
Location
West Sussex
Vehicle
T6 Ocean 204 4Motion
Everyone seems to like thier VW dealer, where did this sudden harmony come from?! Haha


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Some of us though have had to have multiple tries before we found a half-decent dealer :D
 
Richardmk

Richardmk

VIP Member
Messages
50
Location
Adel, Leeds, West Yorkshire
Vehicle
T6 Beach 150
Have used West Yorkshire Van Centre for over 10 years, and this year bought current Beach from their standalone Lifestyle Centre, where Mark Wheelwright is the most focussed and helpful sales executive I have ever encountered. For servicing I cannot fault Steve and his team, who are totally customer centred and make every effort to please. The only drawback is the location - out of town and off the M62.


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sapto

sapto

Top Poster
Lifetime VIP Member
Messages
2,928
Location
Central Switzerland
Vehicle
T5 SE 130
Three from Switzerland:

1.) autoweibel aarberg | Murtenstrasse 4 | 3270 Aarberg | fon 032 391 71 21 | fax 032 391 71 20 | http://www.autoweibel.ch/de/neuwagen/vw_t5_california.php?navid=5

Jürg Will is great!
He owns a California, likes to travel and VW is his passion!

2.) AMAG Zug
Alte Steinhauserstrasse 1-15
6330 Cham
http://www.zug.amag.ch

Ernst Frischknecht is happy when his customers are satisfied. He‘s also a happy owner of a T6 California Liberty.

3.) Not an official one but these guys are incredible and have a lot of experience (and great workshop too)

http://traveltech.ch/
Allmendstrasse 5
6048 Horw

Mathias Jauch is into VW California and how to update them for offroad adventures!
 
jessecampervan

jessecampervan

Lifetime VIP Member
Messages
28
Location
Devon
Vehicle
T5 SE 174
What a brilliant/useful idea .

Recently posted a review on Snows Plymouth.
All good so far. Used for 1st interim service & replacement of sliding table (under warranty). Also x2 wing mirror parts ordered(colour coded to Cali ).

We opted not to have Cali washed by them ,have a detailer who does it .Or I do it.

Courtesy car or collection/return service available.

Lee Marshall(service manager) is aware I've posted a review.

We didnt buy from Snows. Bought from Eurovans Crawley.
Our mot was done here and the experience was good. However the communication skills regarding the roof repair have been absolute dreadful - 6 weeks and still waiting. I know the work is being done in Bristol, somewhere?? But it’s me who keeps chasing information and Lee still doesn’t seem understand how important updates are for the customer. Perhaps I should be dealing with the guys in Bristol. Still they did invite me to a special event to sell off stock
 
Spitfire

Spitfire

Messages
81
Location
Bedfordshire
Vehicle
T6 Ocean 150
Vindis St Ives have a Cali specialist - unusual as they don't have a demonstrator Cali or a sales team who seemed very interested in selling us one (we bought our Cali at Northampton, whose sales bloke, Mark Harris, was great, though we had already decided we wanted one so it wasn't a hard sell!).

We have now had 3 warranty jobs (sliding door window broken on first use, sliding door closer stopped working, new tap). They do the work well, but slowly - they had the van for four days for the door closer and 2 for the tap. This is fine as I'd rather they took their time and got the job done well. Courtesy Caddy was provided for the longest job as I didn't have any family members available for pick up/drop off, though I did opt to pay a voluntary £12 insurance waiver as the excess if I had had a prang with the courtesy car was enormous.

So, in conclusion, St Ives has a Cali specialist, and is recommended by this forum member!
Our Cali came from another Vindis dealer - Northampton. We’ve been very happy with the service all round, and their specialist Mark is good to deal with.
 
Busdarren

Busdarren

VIP Member
Messages
6
Location
Plymouth
Vehicle
T5 Beach
I will start that I have been using (or avoiding) VW dealers for many years. Many forums call them VW stealers for obvious reason! I don't generally post but this may interest you on my story to buy a Beach... I've had VW campers over 20 years and was set on what I would like.
Local garage Snows Plymouth had a Beach demonstrator. 3 miles away and 4 times I rang to see it and 4 excuses as to why I couldn't... 5th time sold! I would imagine someone they knew wanted it and had to wait to tip some mileage or other. 2 visits to Carrs Exeter, promised the world and talked the talk and delivered big fat zero as I didn't want their £70k one on display...
Next stop Dorchester Heritage! Cannot sing their praises enough - sent video guide and lots of info before travelling. Really friendly small team - bought older than expected and was reassured by servicing, cam belt and so on. What they didn't know (I knew more on some counts) they found out. So impressed my wife bought a Polo GTI on collection. They delivered that free.
It's only my experience and I'm sure with the other article about a possible surplus things may change!
 
Trev

Trev

Lifetime VIP Member
Messages
253
Vehicle
T6 Ocean 150
Good service from John Clarke at VW Van Centre Bury St Edmunds. Helpful when we were deciding to buy, on collection, sorting out extended warranty (we missed the deadline by a few days) and currently sorting out a broken table for us.
 
M

marchugo

Messages
267
For Brits visiting Holland, Camper Centrum Nederland can be a repair shop of last resort. They service our Cali for about eight years now, and are excellent, their seventeen engineers are Cali devoted.
Have a nice shop too, and free tea and coffee.
Address: Basicweg 5, Amersfoort, Netherlands
52°10′25.59″N 05°25′15.58″E
+31-33-4530882

Regards from Amsterdam,
Marc.
 
MichaelB

MichaelB

VIP Member
Messages
299
Vehicle
T6 Cali On Order
Off to VW Van Centre Swindon in the morning so will report back, having a "campaign" done as they like to call it, a recall to you and me!
How did you get on in Swindon. I popped in when looking to buy and was not overly impresses. Be good to know if their service dept is any good.
 
Jim O'Donovan

Jim O'Donovan

Messages
18
Location
Beaconsfield, Buckinghamshire, UK
Vehicle
Cali now sold
I've had a good impression so far from VW Citygate Wooburn Green.

First issue was a broken catch on the pop out table. I walked into the service desk on a Saturday without an appointment and walked out 20mins later with a brand new table no questions asked.

Second visit was for our first service last month. Good communication on the phone and a free courtesy vehicle. Two warranty issues to deal with at the same time, kept me well informed and told me early on day 1 that a part was needed so wouldn't be ready until next day. Water/hookup housing replaced and also a cable in the control panel was plugged in to give me a functioning water display (apparently left unplugged from the factory)

Also had a good experience with their body shop (in Chalfont), was a slight issue with the repair that they addressed properly when I picked them up on it.
I wish my experience with Citygate Wooburn Green was as good as yours. I can't fault the service I have received from both the sales person (Barry) and the service team. It is the communication that I found lacking. Firstly trying to phone and get through to the correct person is very hit and miss (I did report this to the manager). Then when I had the van in for warrantee issues, communication was always instigated by me, never from them. If I didn't call them (again, hit and miss), I would never get my van back!
So, my perception of Citygate Wooburn Green is not good.
 
Mickm

Mickm

Messages
17
Location
Watlington. Norfolk
Vehicle
T6 Ocean 204 4Motion
Good service from John Clarke at VW Van Centre Bury St Edmunds. Helpful when we were deciding to buy, on collection, sorting out extended warranty (we missed the deadline by a few days) and currently sorting out a broken table for us.
I agree. I've bought 2 Californias from John Clarke at the Bury St Edmunds VW van centre. Extremely helpful and knowledgable. I've phoned from France for advice on a problem and he knew the answer straight away. Great service. I've not had to service either of the vehicles but the warranty jobs have been done well. They have a California trained engineer who has good knowledge of the vehicle. I would recommend them too.
 
motacyclist

motacyclist

Colin
Top Poster
Lifetime VIP Member
Messages
4,179
Location
Chester
Vehicle
T6 Ocean 204
Wherever you get your Cali from, make sure they can spell :D

14F78399-B302-4F79-A475-15434F555910.jpeg
 
Stoneybroke

Stoneybroke

VIP Member
Messages
1,102
Location
Staffordshire
Vehicle
T6 Beach 150
Two garages so far - Preston & Birmingham, both now part of Sansway chain.
All buying activity with Guy at Preston - very knowledgeable and stopped me making a few ordering mistakes (comfort seats, which don't swivel!)
A few little niggles sorted out with Preston, no issues.

Birmingham is about 1-hour closer, so opted for them when booking first service through the Swansway service line. They also had a list of some more niggles. Service desk personnel at Birmingham were friendly and helpful, but...
I had to take it back to sort out some poor finishing from the first visit, still not really resolved to my satisfaction.
I'll update this post depending on their response to my latest email... Let's see which camp they fall into?
I have a feeling I'll take the journey to Preston next time.
 
Blubus

Blubus

VIP Member
Messages
140
Location
East Sussex
Vehicle
T6 Ocean 150
SMG Tonbridge - Martin in sales was excellent and the service centre extremely helpful when we had our melted / split awning replacement done under warranty. I have yet to have my 24 month service but I will use SMG for this next year.
 
dayslikethis

dayslikethis

VIP Member
Messages
507
Location
Tenby
Vehicle
T5 SE 180 4Motion
Bought my Cali from VW Liverpool Van Centre. The salesman was Chris Evans and I notice that Chris is now providing a very useful Q&A and 'How to" demo videos on Youtube which are very informative. I bought my Cali over 3 years ago and yet Chris still makes himself available to answer the odd query. Obviously I haven't experienced a service from them as I live 150 miles away but very impressed with their help post sale.
Link to one of the videos:
 

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