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Good & Bad VW Dealers - We need your feedback!

bernie

bernie

Messages
93
Yes, Justin was excellent, he said he has been there 12 years and he certianly knows the California inside and out
Listers Coventry just off junction 3 on the M6 know their stuff. I've been driving from Bham to there for years. The ones in Bham are suspect. I would recommend them
 
Busdarren

Busdarren

VIP Member
Messages
6
Location
Plymouth
Vehicle
T5 Beach
I tend not to use the franchise as my Cali is 2012... however previous bad attitude and poor service from Snows Plymouth (I do hear they are losing their franchise?) Carrs Exeter not really interested. As per normal smaller more personable garages are better - when we bought our new to is Cali Beach, Dorchester Heritage were fab
 
Aidy P

Aidy P

Don't play that 'What If?' game, you'll never win!
VIP Member
Messages
869
Vehicle
T6 Ocean 204 4Motion
VW Van Centre West Yorkshire, gets my vote every time. Ordered our T5 SE just 3 years ago from Mark, really helpful and incredibly knowledgeable. First salesman i have ever met who would simply say, "i know you have ordered that option, but you don't need it". Whenever we have had issues, he's always helped.

He's been so good, just been back in and ordered our T6 Ocean - look forward to next March/April when it should be arriving.

In addition to Mark, there is Steve who is in their service team. Ours, like most has been back for warranty issues, alongside normal services. Cannot fault Steve. Always helpful and fought our corner when had lacquer lifting on one of our alloys - all sorted and replaced - not refurbished.

Cannot fault West Yorkshire Van Centre and have recommended them to many.
I bought from Mark too. Great guy. All problems resolved quickly
 
G

ger

Messages
36
I tend not to use the franchise as my Cali is 2012... however previous bad attitude and poor service from Snows Plymouth (I do hear they are losing their franchise?) Carrs Exeter not really interested. As per normal smaller more personable garages are better - when we bought our new to is Cali Beach, Dorchester Heritage were fab
Agreed, Snows in Plymouth are absolutely useless and are happy to peddle all kinds of misleading info. I'm not surprised if they're losing the franchise, they're poor even by VW's often low standard. Carrs are marginally better, but it's relative!
 
W

Wongo

VIP Member
Messages
678
Location
South London
Vehicle
T6 Ocean 204 4Motion
Bedales Dartford good for service and replaced a Tap micro no issues,
Paul for sales, others not so Cali aware.
 
Last edited:
Beeechke1

Beeechke1

VIP Member
Messages
167
Location
Redhill Surrey
Vehicle
T5 SE 180
Another vote for SMG Tonbridge.
The Service manager Mathew Wollen and his team to a good job. So far two MOT visits, one service including new disks and pads, one visits for new screen washer pump and passenger seat air bag light, a return visit six months later for same air bag problem with under seat wiring loom problem fixed free of charge.
And they always smile as I hand over my credit card ;)
 
Lambeth Cali

Lambeth Cali

VIP Member
Messages
288
Location
London
Vehicle
T5 SE 174
OK, thank you to everyone who has replied to this post, we have now found a way we can input this information all in one place.

If you CLICK HERE and scroll down to find your dealer and give a start rating followed by a review.
https://vwcaliforniaclub.com/resources/categories/vw-commercial-dealer-reviews.12/
You must be logged into the forum to do this.
Is there a reason this had stopped working?
I was hoping to search for a good dealer.
Just says “Ooops we’ve run into some problems…”
 
Seamelody

Seamelody

VIP Member
Messages
234
Location
Cornwall
Vehicle
T6 Ocean 150
Same issues accessing the site, wanted to check out Carrs Exeter - had some mediocre service then Harry from the sales team got involved, completely different, helpful, engaged complete turnaround, happy so far !


Sent from my iPhone using Tapatalk
 
bernie

bernie

Messages
93
Listers of Coventry just off the M6 at junction 3 know the Cali well. They have been great with me over the years, diagnosing and fixing some unusual issues. Like all VW dealers, it's not cheap but they are thorough and well informed. I drive there from Birmingham because it's worth it. I see quite a few other calis there nowadays
 
WelshGas

WelshGas

Retired after 42 yrs and enjoying Life.
Top Poster
Lifetime VIP Member
Messages
18,736
Location
United Kingdom
Vehicle
T5 SE 180 4Motion
Is there a reason this had stopped working?
I was hoping to search for a good dealer.
Just says “Ooops we’ve run into some problems…”
Try here.

 
Lambeth Cali

Lambeth Cali

VIP Member
Messages
288
Location
London
Vehicle
T5 SE 174
Try here.

Thanks but not a lot there. Amazing the amount of “great service explaining the extras”. You would hope so selling a £70k product, but zero help when looking for a service department that would know what a California is.
I will just carry on hoping nothing breaks and keep learning how to fix stuff myself. Roof sensors, drinking water pump and DPF sensor failure in 12 years of ownership is pretty good.
 
Ozzy Pete

Ozzy Pete

Messages
121
Location
Carmarthen
Vehicle
T5 SE 140
Thanks but not a lot there. Amazing the amount of “great service explaining the extras”. You would hope so selling a £70k product, but zero help when looking for a service department that would know what a California is.
I will just carry on hoping nothing breaks and keep learning how to fix stuff myself. Roof sensors, drinking water pump and DPF sensor failure in 12 years of ownership is pretty good.
I’d say if that’s all the problems you’ve had in 12 years you have got away with it very lightly. If you fix it yourself then you save mega £££££. But if you have to take it to a dealer then that’s a different story..Any work done by VW is never cheap even the simple stuff. At £120 an hour at VW, a Haynes manual is worth having and giving it a try. And with YouTube you can repair almost everything.
 
Lambeth Cali

Lambeth Cali

VIP Member
Messages
288
Location
London
Vehicle
T5 SE 174
I’d say if that’s all the problems you’ve had in 12 years you have got away with it very lightly. If you fix it yourself then you save mega £££££. But if you have to take it to a dealer then that’s a different story..Any work done by VW is never cheap even the simple stuff. At £120 an hour at VW, a Haynes manual is worth having and giving it a try. And with YouTube you can repair almost everything.
T5 2.5 174 Auto. I’m just starting to realise the engine will outlast me. Galvanised body.
All the mechanicals serviced by a great specialist I’ve used for 9 years. No belts to change and a sealed for life gearbox. I suspect we’ll stay together for another 12 years. Eventually T5s will get cool, like T4s!!?!
 
K

KernowMaid

VIP Member
Messages
28
Location
Watford
Vehicle
T6 Ocean 199
I have been happy with Citygate at Woburn Green Buckinghamshire.
Thank you. I have just booked mine into here after being disappointed with a lack of response from the dealership I spent nearly £70k with.
 

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