I’m not an expert, please check the law, but my understanding it within 30 days if it’s faulty with no other conditions. After 30 days and before 6 months if it’s faulty but dealer has one chance to fix it first. After 6 months (up to 12 months possibly?) the same applies but you need to be able to prove the defect was there from new. Essentially it gets progressively more difficult the longer you leave it.
Pretty sure it is 30 days
30 days. Some reasonable dealers like Breeze have let customers do it after that but you’ve got absolutely no chance if you bought it from Eurovans, they never even responded to my rejection letters and the EO just say it’s the dealer’s decision.
Not according to the law. Please see my post above.
What you're seeing is light leakage through the protective edge on the outer surface. Look at this photo from the German forum. If water is channeling down that flap and ending up inside it could be the access point I see on my zipper. I need to take a closer look but it's not easy without a ladder.
See post above, it’s more than 30 days but the conditions change.
Good and correct explanation.
I think it's fair to say it's lot easier to reject within 30 days, you can after that but you're fighting an uphill battle.
There may be resistance but if you follow the law to the letter it shouldn’t be difficult. Some carefully worded letters will help.
My roof is fully up. If I run my finger up it the light bleed move with the finger. So looks like it’s all around that zip. Prob not an issue.
The problem is, without the other party playing ball the law needs to be enforced by someone; that’s either through court action which can take well over a year or through the Ombudsman which will likely take just as long. In the meantime you’re stuck with the problem and all its stress.
My guess it is a non issue, probably just where the different layers of fabric end to accommodate the zip to be stitched in. That said, any join, edge, stitching line... is always going to be a weak area that needs a designed solution to stop a potential leak i suppose?
Yeah non issue I’d say.
Agree. Admiral that you recognised that there are sometimes more important things to life - good call.
I wouldn’t call it admirable, feel a little bit like they’ve walked all over me to be honest. But at that stage my eldest was only 2 and she and my wife needed me just as much as my newborn son. I was spending so much time on this thread and ongoing correspondence that I was neglecting all of them at such an important time. Something had to give.
As others have observed: The water gets through the first layer, as you say usually this is where it builds up on the outside (where it meets a natural resting point, a seal or zip), then it saturates the outer layer and goes through it (it may of course also enter stitching holes and other weaker areas), then the water sits between the layers (as the next layers have some degree of resistance), when there is enough pressure (or when the roof is lowered) it all comes through at once. I also think the inner layers of fabric actually create a problem by touching the outer layer and creating a capillary action (in the same way as happens when you touch the inside of a tent in the rain).
Some light reading for you;
Thank you mate, I appreciate it. And that’s where I got to mentally…I could save a few thousand by fighting it and getting all my money back vs just selling it at a loss but at what cost? Doesn’t make it any easier to swallow though and I certainly wouldn’t recommend Eurovans to my worst enemy.
..."maybe you dealer will recognise your consumer rights and work with you..."Some light reading for you;
https://www.businesscompanion.info/...bligations-under-consumer-rights-act-2015-cra (written by Trading Standards)
And some even lighter reading;
Consumer Rights Act 2015
An Act to amend the law relating to the rights of consumers and protection of their interests; to make provision about investigatory powers for enforcing the regulation of traders; to make provision about private actions in competition law and the Competition Appeal Tribunal; and for connected...www.legislation.gov.uk
Knowing what I know now, I would avoid allowing the dealer a chance to remedy the fault, considerable time will pass (nearly 6 months in my case), and there is no certainty you will end up with a fit for purpose camper, depending on your use case, expectations etc. etc. You may also get less of cash back once they start trying to make deductions for use.
One point to be aware of that works in your favour, the 30 days to reject is paused once you notify the dealer of the fault (provided you can give them compelling and verifiable proof). If you didn't make the mistake of buying your van from Eurovans, maybe your dealer will recognise your consumer rights and work with you, but whatever you agree with them, I'd get it in writing.
100% the right call
I'll concur entirely here with James, when I collected mine it reminded me Arthur Dailies car dealers with a VW logo on the front. Just old fashioned hard sell of additional add on insurances.
Water droplets sitting the outside are normal and to be expected on any tent. Water sitting on the black strip is also normal as my T5 does the same. After several hours of heavy rain hitting the canvas my 2011 canvas wets out at the lower edge but does not leak inside.
Agree. The problems arise when you add in the inner layers. See my attempt at an explanation for why, in my earlier post
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