C
CaliforniaCylus
VIP Member
Having asked Adrian about the extent of "leakers" in the past, it was clear that dealers could replace bellows totally under the radar. Adrian will see anything escalated to the Exec office (and some dealers may now do that) and possibly issues raised to Customercare...My understanding is that Adrian is the person in the UK handling the bellows issues. Given the apparent scale of the problem I would be amazed if there isn't an internal escalation process within VW UK to make him aware of all failure reports. I could be wrong.