If the current (A) is reading negative then the battery is discharging. Is the engine still running?
(Note : I have always found the the SOC % to be accurate, I have wired in a Victron shunt on my GC leisure battery as a comparison as when I first had my van I heard similar statements on the forums. I have found the control panel % always in close agreement with the Victron. I think these accuracy queries may be down to a misunderstanding around how state of charge is measured and how battery voltage is related to the state of charge. Voltage is not a particularly good measure of an AGM batteries state of charge unless the battery is and has been at rest for a period of time eg not charging or discharging. What is often a bit non sensical on the control panel is the hours remaining figure as it appears to use a very short time averaging period for the calculation)