Cwcltd
VIP Member
We were locked out of our 2020 T6.1 Coast today and it took VW Assistance (the AA) about 5 hours to get into the vehicle. We’d spent the weekend at the Brecon campsite with both the Coast and our Eriba; I’d had the Cali open for about 30 minutes and as it started to rain I closed the drivers door, tailgate and lastly the side door. On closing this door the Cali locked; both our keys were in the van (plus phones etc.). I did not think that a Cali was supposed to lock if a key was inside, (we didn’t touch the locking buttons on the key fobs). Called VW (Apple Watch outside the Cali!) and the first AA van arrived within 20 minutes, and he couldn’t get in as he did not have the right tools. Second AA van arrived and - they do not have the latest tools from VW to permit them to gain access to a T6.1. The AA guys were brilliant and after some 5 hours they opened the doors, and with virtually no damage. I was gearing up to brick the window to get the keys back. Lesson for us is to ensure we never leave both keys in the van, and organise a spare key location, and AA are speaking with VW to get updated tools. For what it’s worth the AA guys see this scenario all too often (Vehicles locking with the keys inside).