You would have thought so. In my case (1 keyfob not 2), the dealer reckons they were lost before the van arrived and that the service team only paired the one set. He assures me that there is no viable second fob.
These key fobs must be standard stock in the spares department. You’ve got to wonder why they can’t just cut another key and pair it to the van before delivery. Can’t be that difficult!
My thoughts exactly but they claim the fob has to come from VW where it is specifically logged against the VAN chasis number. I actually asked them if they could re-code a key from one of the vans in the showroom and was told not possible...
Did you order 4 fobs and they only had the one site?
I think it’s the physical cutting of the key that needs to be done in Germany. The electronic coding can be done by the dealership.
Ordered 4 and given 2 on collection
pain in the butt but I for one am happy it needs special tools to create a working key. Its one extra level of security. Ordering 4 keys was a no brainer.
Did you get to the bottom of this oversight?
Any sign of your missing keys. We're still waiting for ours...
No. I chased them yesterday. Also discovered that our Jack is missing
What is going on at these dealerships? I doubt this parts are missing when the Cali leaves the factory.
I was told by Citygate when I picked mine up that if you had the sport pack with 18" wheels you don't get a jack. This is despite on We-connect the build spec showing it should come with a jack.
Forget to comment back on this but the dealership told me they don't ship the black covers with silver wheels anymore because they look naff!!!
Until they rust.......
We took a long two checklists but tbh, it was difficult to check everything.
Don't disagree. Will look to source some aftermarket ones I guess...Until they rust.......
Ours was June 2023 with the Palmerston alloys - we had the black caps. Albeit the centre of these wheels is black so doesn’t really answer the point you were told around the silver wheels not having them. Still seems odd not to include them. The pics in the brochure still show them as fitted on all the wheel options.
My son had the same thing on his Beach. A real pain, hope you get sorted soon, I wouldn’t hold back on the persistence front - based on my experience. Always pleasant but a tad forgetful and busy with the next punter, let’s say ….
Ours was delivered without the wheelnut covers also, bought these from eBay £5.99, including the locking wheel nut covers, you need the 19mm ones
Thanks
Randomly was looking at We Connect this morning and scrolled through to the weblink and then clicked on Equipment Details and 6th item on a very long list was Hub Caps for alloy wheels - which can only be these plastic covers. See below. Worth checking before you bother buying. Also have you got the metal hook in the tool kit which is designed for pulling the VW ones off the bolt ?
The hub caps are the round wheel centre caps.
Well, until my second key arrives I can't do anything with the We Connect app...
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