Extended Warranty, 4 x Service plan and GARDX

[Pod]

I took delivery of my new California Ocean a couple of weeks ago, I paid extra for an Extended Warranty, 4 x service plans and GARDX, but I received no documentation for any of these products. I have an invoice detailing what I paid, but should I have received something? Maybe a guarantee for the GARDX, confirmation of the extended warranty. I have contacted the dealer twice via email, with no reply. Am I being naïve, is this normal?

 

[Bellcrew]

I took delivery of my new California Ocean a couple of weeks ago, I paid extra for an Extended Warranty, 4 x service plans and GARDX, but I received no documentation for any of these products. I have an invoice detailing what I paid, but should I have received something? Maybe a guarantee for the GARDX, confirmation of the extended warranty. I have contacted the dealer twice via email, with no reply. Am I being naïve, is this normal?

Normal, the dealers seem to want to avoid any documentation if possible.

 

[Victor]

Hi and welcome, we did not get any documentation from our dealer either even after numerous calls and emails. In the end I contacted VW customer services and they emailed me a print out.

 

[Meoncoast]

It is documented on the invoice and on the VW system. After a couple of months ownership I popped into my local dealer and they looked it up and confirmed both my service plan and extended warranty were on the system.

 

[Pod]

Just checked my Junk emails and found a reply from my dealer with, a Factory Extended Warranty Certificate, a Service Plan Agreement and some GARDX information. So it seems they have reacted quite well to my enquiry.

 

[TeamJones]

For our reference (Our cali arrives in 5 weeks ) how much was the extended warranty and service plan? And what is GARDX?

 

[Pod]

GARDX was £290 + vat
Service plan (x4) £799 + vat
Warranty 2 years/80000 miles £329 + vat

Total £1702 inc vat

For this you get 5 years of peace of mind!

 

[Amarillo]

GARDX was £290 + vat
Service plan (x4) £799 + vat
Warranty 2 years/80000 miles £329 + vat

Total £1702 inc vat

For this you get 5 years of peace of mind!

You still have to pay for the DSG oil change at 40,000 miles.


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