Have read that the roof is supposed to re-tension about 10 hours after the ignition is switched off unless the batteries are too low. From looking at Calis on the forecourt and in the showroom most seem to have been left to go flat. Nice to see they follow the same guidance given in the manual about charging for 12 hours once a month!
Thanks for the info Sheffield10! Good to hear what other peoples experiences have been like in getting things sorted out.
Hope all goes ok and all gets fixed. Ours went in for a repair but is still doing it and the dealer we ended up using (Wasn't Vindis) first told us it was normal and why would we stop lowering the roof part way down. They then told us their other Oceans did the same, which after viewing with them funny enough did not do the same and lowered evenly. They apparently changed one of the rams (and managed to get and leave hydraulic fluid down the side of the van) ultimately just to end up telling us it was within tolerance! Oh and to top it off they also managed to get oil/grease all over the headliner and roof bellows, which wasn't great!
Hope all goes ok and all gets fixed. Ours went in for a repair but is still doing it and the dealer we ended up using (Wasn't Vindis) first told us it was normal and why would we stop lowering the roof part way down. They then told us their other Oceans did the same, which after viewing with them funny enough did not do the same and lowered evenly. They apparently changed one of the rams (and managed to get and leave hydraulic fluid down the side of the van) ultimately just to end up telling us it was within tolerance! Oh and to top it off they also managed to get oil/grease all over the headliner and roof bellows, which wasn't great!
I feel for you! It can leave a bitter taste especially on such a high value vehicle. Ours was doing this pretty much from new (it's only about 4 months old now) too! Seems promising for you so fingers crossed. Oh and as I think someone mentioned earlier in this thread, take pictures/videos of the van inside and out when you drop it off just incase anything gets damaged. You will at least be able to check back and see if it was like it before or not.
Hi. If it’s a ‘19 plate Ocean you’re better off taking it to VW and getting them to repair it under warranty.
Not a good start being messed around. Hope you don't mind me asking as we still have the same issue with our roof, did you manage to get a courtesy vehichle free of charge or did you have to pay? We were quoted £12 per day for a courtesy vehicle while in for warranty work. We didn't bother in the end as I had another vehicle, but would have made things easier with dropping off the van.
We didn't get as far as paying today but when I booked it in I was told it was a one off £15 charge for as many days as needed.... I saw £12 on the job sheet today so I assumed it was £12 plus vat?Not a good start being messed around. Hope you don't mind me asking as we still have the same issue with our roof, did you manage to get a courtesy vehichle free of charge or did you have to pay? We were quoted £12 per day for a courtesy vehicle while in for warranty work. We didn't bother in the end as I had another vehicle, but would have made things easier with dropping off the van.
Please keep us posted as to how things go with the repair. Hope all gets sorted.
Thanks for the info. I never expected anything for nothing, but must vary between dealers I suppose. Hope all goes well with the repair.
Normally they say the charge is for Insurance. But most fully comp insurance policies cover garage loan/courtesy vehicles.
Handy to know for the future thanks!
Thats a new one on me.
Show them this video of the roof operation from VW, can't see any wonky roof on closing at 5'30"
We had a similar issue with the dealer we took our van too for this fault. First they said why would we stop lowering the roof part way down (we like to check the bellows don't get caught), then they tried the whole other Oceans we have do it so it's normal routine, which when we went to collect and compare with other Van's funny enough they were lowering evenly. They then palmed us off with the roof being within tolerance, but wouldn't tell us what these tolerances were. Pretty disappointed and feel fobbed off when it's a brand new van. Almost seems like VW don't want to uphold any warranty claims and are making things difficult for dealers to claim back the cost of the repair work.
Ha, thanks for the vid! That is wonky. I take it the roof works ok in this state and locks down properly and hasn't caused the roof to twist?
Damn that sounds expensive! Hopefully you can get to the bottom of it and at least it hasn't twisted the roof. It's not great at any age of vehicle, but just annoying when it's on a brand new van and it seems we are either being fobbed off or all Oceans do this?
The right and left rams are the same are they not,
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