You can either collect, or, they will deliver to your door on a trailer at no extra charge; Delivery driver also gives a full handover, explains controls etc. Any issues after delivery are logged on an App, they will then check over the air for issues, and then send a man in van within 24hrs if they can't fix remotely(....in our case a mudflap extender bolt was missing).
They also have a facility in Bluewater carpark, guess they choose locations with good transport links so easier to get there without a car.