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Extended Warranty

G

Gerty

VIP Member
Messages
3
Location
UK
Vehicle
T6.1 Ocean 199 4Motion
Has anyone who's recently purchased a California, which included the four year warranty (and two services), been able to extend it to five, or even six years?. Thanks
 
S

subthree

VIP Member
Messages
596
Location
England
Vehicle
T6.1 Ocean 150
Has anyone who's recently purchased a California, which included the four year warranty (and two services), been able to extend it to five, or even six years?. Thanks
Yes. You can only extend to a total of 5 years but you still pay £329 +Vat i.e. as though you were taking it from 3 years to 5. Madness, but still do it!
 
GrumpyGranddad

GrumpyGranddad

Lifetime VIP Member
Messages
485
Location
Wendover
Vehicle
T6.1 Ocean 199
Thanks. Dealer said it couldn't be done!!
Mine said that too although he suggested that I could do it as the end of the 4-year warranty approached?
Gerty, when did you pay for your 5th year? On order placement or on collection?
 
G

Gerty

VIP Member
Messages
3
Location
UK
Vehicle
T6.1 Ocean 199 4Motion
Yep, same message I got, trouble is, it'll be a lot more expensive at the end of the four years. I'll give it another go.
 
GrumpyGranddad

GrumpyGranddad

Lifetime VIP Member
Messages
485
Location
Wendover
Vehicle
T6.1 Ocean 199
Yep, same message I got, trouble is, it'll be a lot more expensive at the end of the four years. I'll give it another go.
I will too. Who’s your dealership?
 
OGII

OGII

VIP Member
Messages
309
Location
London
Vehicle
T6 Beach 150
Mine said that too although he suggested that I could do it as the end of the 4-year warranty approached?
Gerty, when did you pay for your 5th year? On order placement or on collection?
You have a short window of time after collection, I don't remember the exact timescale but it isn't long. No more than 3 months or so. It takes VW forever to register it on their systems/to show up as having been paid so make sure you get a detailed receipt too.
 
S

subthree

VIP Member
Messages
596
Location
England
Vehicle
T6.1 Ocean 150
It is very simple, your dealers are talking rubbish.

We had the current offer of a 4 year warranty. I paid £329+Vat to extend to 5 years. The dealer emailed me the paperwork whilst I was taking to him! It is so, so simple. Why are some dealers just useless?

It MUST be done within 3 months of first registration of the vehicle.
 
G

Gelato

Messages
168
Location
Essex
Vehicle
T6.1 Ocean 199 4Motion
It is very simple, your dealers are talking rubbish.

We had the current offer of a 4 year warranty. I paid £329+Vat to extend to 5 years. The dealer emailed me the paperwork whilst I was taking to him! It is so, so simple. Why are some dealers just useless?

It MUST be done within 3 months of first registration of the vehicle.
Our dealer said extend the warranty towards the end of the fourth year said we had been told to do it soon after the purchase dealer said no! What would the cost difference be doing within 3 months of purchase (we collected start of September) or leaving till end of 4th year?
 
SusiBus

SusiBus

2-pedal power Peppa Pig trike
Lifetime VIP Member
Messages
918
Location
Watford,Herts
Vehicle
T6 Ocean 204 4Motion
Our dealer said extend the warranty towards the end of the fourth year said we had been told to do it soon after the purchase dealer said no! What would the cost difference be doing within 3 months of purchase (we collected start of September) or leaving till end of 4th year?
I'm pretty certain you have to do it within 3 months of purchase. Enquire directly to VW customer services if I was you you.
 
2haw

2haw

VIP Member
Messages
1,098
Location
Essex
Vehicle
T6 Beach 150
Look up Extended Factory Warranty on the VW vans website. (Screen shot below) The small print states it has to be taken out within 3 months of first registration.

BAC00491-EC5D-4F10-A57B-1010AE60C8C9.png

B9AA03C6-19F5-438E-A2F8-37ADF0A82EA4.jpeg

E8B60448-D232-4E31-8239-C7A0C802C520.png
 
S

subthree

VIP Member
Messages
596
Location
England
Vehicle
T6.1 Ocean 150
Our dealer said extend the warranty towards the end of the fourth year said we had been told to do it soon after the purchase dealer said no! What would the cost difference be doing within 3 months of purchase (we collected start of September) or leaving till end of 4th year?
You will need to ask your dealer how much to extend a further year at the end of year 4.
 
G

Gelato

Messages
168
Location
Essex
Vehicle
T6.1 Ocean 199 4Motion
You will need to ask your dealer how much to extend a further year at the end of year 4.
Spoken to VW Customers Services about the warranty & services, not helpful at all, actually more confused on the warranty. Person I spoke to said there are 2x different warranties, one with VW Vans and the other with 'LawShield UK' via VW Finance UK which is after the third year! Now trying to contact my dealer to see if they can help!
 
G

Gelato

Messages
168
Location
Essex
Vehicle
T6.1 Ocean 199 4Motion
I will too. Who’s your dealership?
Have you had any luck looking into extending your warranty to 5yrs, think me you were told via the dealer to apply towards the end of the fourth year. Contacted VW Customer care and they were terrible, said speak to your dealer! Now waiting for them to contact me, can never get through to the sales person direct (Robinsons, Norwich).
 
GrumpyGranddad

GrumpyGranddad

Lifetime VIP Member
Messages
485
Location
Wendover
Vehicle
T6.1 Ocean 199
Have you had any luck looking into extending your warranty to 5yrs, think me you were told via the dealer to apply towards the end of the fourth year. Contacted VW Customer care and they were terrible, said speak to your dealer! Now waiting for them to contact me, can never get through to the sales person direct (Robinsons, Norwich).
I did Gelato see message below from my dealership (there must be 2 threads on this issue because I’ve posted this previously).

Hi Mike,
Apologies for the delay but we now have clarity as follows:
As you know you have the 4 year Complimentary care package that grants you the 4th year FOC that takes you up to 120000 miles or 4 years whichever is sooner.
The 4-5 year warranty upgrade would come in 2 mileage bands (up to 80000 miles or 150000 miles)
The 80K Mileage (Over 5 years would cost you only a further £30.00) Fine if you average 16000 miles pa
The 150K Mileage (Over 5 years would cost you only £350.00) Perfect if you average 30000 miles pa
I Trust this clarifies and please advise which one you would like to purchase, Mike.
All the best for now.
Kind regards
Mike
 
G

Gelato

Messages
168
Location
Essex
Vehicle
T6.1 Ocean 199 4Motion
I did Gelato see message below from my dealership (there must be 2 threads on this issue because I’ve posted this previously).

Hi Mike,
Apologies for the delay but we now have clarity as follows:
As you know you have the 4 year Complimentary care package that grants you the 4th year FOC that takes you up to 120000 miles or 4 years whichever is sooner.
The 4-5 year warranty upgrade would come in 2 mileage bands (up to 80000 miles or 150000 miles)
The 80K Mileage (Over 5 years would cost you only a further £30.00) Fine if you average 16000 miles pa
The 150K Mileage (Over 5 years would cost you only £350.00) Perfect if you average 30000 miles pa
I Trust this clarifies and please advise which one you would like to purchase, Mike.
All the best for now.
Kind regards
Mike
Thanks, not seen that message, our mileage will be below 80,000 take it that for the £30 package you have to arrange this ASAP within the first 3mths?
 
GrumpyGranddad

GrumpyGranddad

Lifetime VIP Member
Messages
485
Location
Wendover
Vehicle
T6.1 Ocean 199
Thanks, not seen that message, our mileage will be below 80,000 take it that for the £30 package you have to arrange this ASAP within the first 3mths?
I’m not sure about the timescales but for £30 it’s a no brainier for you. Go for it :)
 

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