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If VW can’t get 2 databases to talk to each there’s something wrong! Probably running off a printout, faxing it to Germany, where it’s scanned, emailed, printed then input by hand.The EFW has to be registered on two computer data bases. One in the UK and one in Germany. They are called SAGA/2 and Elsa pro. These names came from VWCS in the UK.
Well if that's the case then they should inform their customers before they purchase this product.I had the 6 month from new not covered by the warranty relating to a rattle as" if the trim requires removing to investigate it becomes chargeable".
Seems the warranty is 6 months only on some issues. Definitely not stated by VW at any point unless a repair is requested.
Again there's no mention of this in VW's online sales blurb re the EFW.Interesting we are told that extended warranty doesn’t cover wiring faults, trim panels and glass. I will ask our warranty manager in the morning for his view. Also and just a side note factory warranty only covers things like squeaks, rattles and wear and tear items I.e clutches or brake pads for 6months or 6000 miles which ever comes first
I’ve never actually see the leaflet that customers getThen why dose the Extended Warranty leaflet say “exactly the same cover as the original manufacturers warranty”? These words are not open to interpretation!
The full information is on the VW Commercial website under EFWs. I'm sorry but I am under orders to go out and we're late. I think Jabberwocky has given the gist though.Have you got a link you could send me I very interested in what you guys as customers are being told to what we are being told.
Here you go.Have you got a link you could send me I very interested in what you guys as customers are being told to what we are being told.